Medical Switchboard Operator — First Responder

New England Cancer Specialists; Lewiston (ME); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Company holidays

Medical insurance

Dental insurance

Vision insurance

Job summary

New England Cancer Specialists (NECS) is seeking a full-time Phone/Switchboard Operator (First Responder) for our Central Maine Cancer Care clinic in Lewiston. You will be the first point of contact for callers, delivering outstanding customer service and directing information to the appropriate NECS staff.

The role involves triage, EMR-based status checks, message routing, and adherence to HIPAA. Strong communication and multitasking are essential, with on-site hours Mon-Fri 8h shifts.

Qualifications

• High School Diploma or GED.
• Knowledge of Medical Terminology required.
• Experience in medical practice as a Medical Assistant or Medical Secretary preferred.
• Switchboard experience preferred.
• Maintaining effective working relationships with patients, medical staff, and the public.
• Ability to speak clearly and concisely.
• Able to operate multi-line phone, copy machine and fax machine.
• Proficiency with MS Office, email and EMR systems.

Responsibilities

• Answer all incoming phone calls to the practice in a small call center environment using a multi-line phone system.
• Determines how to manage the call according to triage guidelines, caller need and patient status; uses EMR to confirm patient status for call pathway determination.
• Communicates with answering service daily, taking practice on and off answering service; designates messages to appropriate staff; enters clinical messages into the dashboard; faxes administrative messages to NECS sites.
• Logs real-time information while speaking with a caller; records information in dashboard pathways form.
• Transfers calls according to guidelines; uses electronic staff schedules to route calls to correct staff members.
• Pages individuals to inform them of telephone calls using paging or interoffice equipment.
• Adheres to HIPAA guidelines/regulations.
• Assists with Medical Records duties during downtime.
• Communicates all technical issues to supervisor promptly to prevent patient impact.

Education

High School Diploma or GED

Tools

MS Office

EMR system

Job description

New England Cancer Specialists (NECS) is seeking a full-time Phone/Switchboard Operator (First Responder) for our Central Maine Cancer Care clinic in Lewiston. You will be the first point of contact for callers, delivering outstanding customer service and directing information to the appropriate NECS staff.

The role involves triage, EMR-based status checks, message routing, and adherence to HIPAA. Strong communication and multitasking are essential, with on-site hours Mon-Fri 8h shifts.