Medical Support Supervisor – Administrative Leader

Veterans Health Administration; Los Angeles (CA); On-site; USD 69,000 - 90,000; Full time

Job summary

The Veterans Health Administration's Greater Los Angeles Health Care System seeks one West Los Angeles Supervisory Medical Support Assistant (Business Office BT) to support health administration operations at 11301 Wilshire Blvd, Los Angeles, CA 90073.

The role oversees MSA staff, manages scheduling, data reporting, patient demographics, insurance verification, and maintains encounter and wait-time accuracy, with emphasis on customer service and compliance with VA policies.

Qualifications

• One year of customer service experience in a position with daily direct interactions.
• High school diploma or equivalent or higher; verification documents may be required.
• Ability to supervise at least one subordinate MSA team lead or supervisor.
• Must meet education verification requirements as part of federal employment.

Responsibilities

• Plan and direct programs for medical centers or satellite clinics.
• Supervise subordinate MSAs and staff; assign, review and evaluate work.
• Maintain scheduling using Vista Scheduling Package and oversee data collection and reporting.
• Ensure demographics, insurance information, eligibility and means testing are completed.
• Improve operation efficiency by developing procedures compliant with VA regulations.

Skills

Customer service

Supervisory experience

Education

High school diploma or equivalent

Job description

The Veterans Health Administration's Greater Los Angeles Health Care System seeks one West Los Angeles Supervisory Medical Support Assistant (Business Office BT) to support health administration operations at 11301 Wilshire Blvd, Los Angeles, CA 90073.

The role oversees MSA staff, manages scheduling, data reporting, patient demographics, insurance verification, and maintains encounter and wait-time accuracy, with emphasis on customer service and compliance with VA policies.