Inpatient Medical Support & Scheduling Specialist

Veterans Health Administration; Johnson City (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

The Veterans Health Administration seeks a Medical Support Assistant to support inpatient med-surgical, critical care, psychiatric, extended, and PACU care units. The MSA performs clerical/administrative duties that support care processes during the length of stay and is part of the interdisciplinary team.

Applicants must meet basic requirements including U.S. citizenship, a high school diploma or GED, and English proficiency.

Qualifications

• Explain medical terminology to clinical staff and patients as needed.
• Identify customer concerns and refer to appropriate staff to resolve issues.
• Enter, modify, and retrieve patient data in EHR, scheduling systems, and reports.
• Schedule medical appointments following established guidelines.
• Communicate professionally in person, electronically, and by phone.

Responsibilities

• Support inpatient care processes during the length of stay.
• Provide clerical/administrative support to inpatient care units.

Skills

Medical terminology

Customer service

Electronic health records

Scheduling appointments

Communication skills

Independence

Education

High school diploma or GED

Job description

The Veterans Health Administration seeks a Medical Support Assistant to support inpatient med-surgical, critical care, psychiatric, extended, and PACU care units. The MSA performs clerical/administrative duties that support care processes during the length of stay and is part of the interdisciplinary team.

Applicants must meet basic requirements including U.S. citizenship, a high school diploma or GED, and English proficiency.