Medical Support & Scheduling Specialist

ansiblegovernmentsolutions; Oakland (CA); On-site; USD 26,174 - 44,083; Full time

Job summary

Ansible Government Solutions, LLC is hiring Medical Support Assistants to support the Oakland VA Clinic. The role involves scheduling appointments, handling ROI duties, scanning insurance cards, and EMR record entry to support HIM functions.

Requires US citizenship, clear communication in English, and ability to work Monday–Friday, 8:00am–4:30pm. Candidates should have clerical or related experience, be able to pass a security background check (NACI), and not require sponsorship.

Qualifications

• Must be a US citizen.
• Ability to speak clearly, hear, and write English.
• Proficient computer usage: log in, type 40–50 wpm with minimal errors.
• Extensive phone and computer usage.
• Familiarity with medical/hospital terminology.
• Training provided on VA policies and appointment management.
• Requires security clearance (NACI-level).
• No sponsorship available.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consults; enter no-show information; prepare for clinic visits.
• Provide general reception support in ROI offices at various medical centers.
• Scan insurance cards, protect secure information, and handle insurance buffer (ICB) encounters.
• Scan records into EMR to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review travel reimbursement requests and reconcile vouchers using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients with clinical teams.

Skills

English proficiency

Phone handling

Medical terminology

Clerical/administrative experience

Typing speed 40–50 wpm

Computer literacy

Security clearance readiness

Education

One year of education above high school

Six months clerical/office experience

Education/Experience combination acceptable

Tools

EMR software

Spreadsheets

Word processing

Job description

Ansible Government Solutions, LLC is hiring Medical Support Assistants to support the Oakland VA Clinic. The role involves scheduling appointments, handling ROI duties, scanning insurance cards, and EMR record entry to support HIM functions.

Requires US citizenship, clear communication in English, and ability to work Monday–Friday, 8:00am–4:30pm. Candidates should have clerical or related experience, be able to pass a security background check (NACI), and not require sponsorship.