Medical Support Assistant - Oakland

ansiblegovernmentsolutions; Oakland (CA); On-site; USD 26,174 - 44,083; Full time

Job summary

Ansible Government Solutions, LLC is hiring Medical Support Assistants to support the Oakland VA Clinic. The role involves scheduling appointments, handling ROI duties, scanning insurance cards, and EMR record entry to support HIM functions.

Requires US citizenship, clear communication in English, and ability to work Monday–Friday, 8:00am–4:30pm. Candidates should have clerical or related experience, be able to pass a security background check (NACI), and not require sponsorship.

Qualifications

• Must be a US citizen.
• Ability to speak clearly, hear, and write English.
• Proficient computer usage: log in, type 40–50 wpm with minimal errors.
• Extensive phone and computer usage.
• Familiarity with medical/hospital terminology.
• Training provided on VA policies and appointment management.
• Requires security clearance (NACI-level).
• No sponsorship available.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consults; enter no-show information; prepare for clinic visits.
• Provide general reception support in ROI offices at various medical centers.
• Scan insurance cards, protect secure information, and handle insurance buffer (ICB) encounters.
• Scan records into EMR to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review travel reimbursement requests and reconcile vouchers using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients with clinical teams.

Skills

English proficiency

Phone handling

Medical terminology

Clerical/administrative experience

Typing speed 40–50 wpm

Computer literacy

Security clearance readiness

Education

One year of education above high school

Six months clerical/office experience

Education/Experience combination acceptable

Tools

EMR software

Spreadsheets

Word processing

Job description

Overview

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Oakland VA Clinic located at 2221 Martin Luther King Jr Way, Oakland, CA 94612. Working hours are Mon-Fri, 8:00am-4:30pm. No holidays or weekends. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Citizen of the United States of America.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
  • Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
  • One year of education above high school or one to two years of related job experience.
  • Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
• Ability to pass a required level of security clearance (NACI-level background check).
• No sponsorship available

Pay Range

$18.73 - $32.10 hourly

Physical Requirements

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.