Medical Support Assistant: Telework & Care Coordination

U.S. Department of Veterans Affairs; Johnson City (TN); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid time off (37–50 days annually)

Parental leave (up to 12 weeks paid)

Childcare subsidy up to $416.66/month

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) in Johnson City, TN. The MSA provides essential clerical and administrative support across various patient care units and assists an interdisciplinary team in maintaining care processes throughout patient stays.

This role requires U.S. citizenship, a high-school diploma or GED, and proficiency in English. The position offers competitive salary, extensive paid time off, parental leave, and health benefits, including retirement plans.

Qualifications

• U.S. citizenship required; non-citizens may be appointed when qualified citizens cannot be recruited.
• No prior experience required; candidates may have high‑school diploma or GED.
• Ability to schedule medical appointments in a clinical setting.

Responsibilities

• Support inpatient care processes during length of stay.
• Interpret and verify provider orders, secure follow-up appointments for discharged patients.
• Act as the unit’s main point of contact and information hub.

Skills

Customer-service skills

Knowledge of medical terminology

Ability to use computerized systems

Effective verbal communication

Proficiency in spoken and written English

Education

High-school diploma or GED

Advanced education (two years above high school) preferred

Tools

Microsoft Office (Word, Excel, Outlook)

VISTA

CPRS

Bed Management System

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) in Johnson City, TN. The MSA provides essential clerical and administrative support across various patient care units and assists an interdisciplinary team in maintaining care processes throughout patient stays.

This role requires U.S. citizenship, a high-school diploma or GED, and proficiency in English. The position offers competitive salary, extensive paid time off, parental leave, and health benefits, including retirement plans.