Medical Support Assistant-Surgical Care

U.S. Department of Veterans Affairs

Fort Meade (SD)

Sur place

USD 36 000 - 56 000

Plein temps

Il y a 2 jours

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Avantages offerts par ce poste

Paid time off

Parental leave

Federal pension

Childcare subsidy

Insurance benefits

Résumé du poste

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to assist in administrative patient care, including check-in, scheduling, and processing demographics and insurance information.

This role emphasizes customer service and accurate data handling in a VA healthcare setting, with on-site clinic support at Fort Meade. Responsibilities include greeting patients, assisting with mobile check-in, updating records, and coordinating with the care team.

Qualifications

Transcript must be submitted with your application when education is used to meet requirements.
High school diploma or equivalent or GED is required.
Foreign education must be evaluated via Certificate of Foreign Equivalency if applicable.

Responsabilités

Greet and check in patients and assist with mobile check-in if needed.
Gather medical information when required and refer to the health care team as needed.
Verify insurance information and update demographics in the system.
Schedule appointments following VA directives and maintain clinic lists.
Monitor and manage appointments and transfer to other facilities as needed.
Maintain administrative records and handle routine reports.

Connaissances

Customer service

Interpersonal skills

Phone etiquette

Documentation

Formation

High school diploma or equivalent

Education verification transcript

Outils

ICB system

Scheduling software

Electronic records

Description du poste

Department: Department of Veterans Affairs

The Medical Support Assistant's (MSA) work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments, collecting and updating demographic and insurance information, patient processing, and customer service.

Key Responsibilities

Greeting and check in patients
assist patients with mobile check-in if needed
Gather medical information if needed
Refer patients to appropriate member of health care team as needed
Report backlogs, difficulties in meeting deadlines, uncooperative physicians
Document complaints
Ability to identify customers concerns, perform the task required to resolve the issues accurately and timely, and follow-up as necessary to ensure a satisfactory resolution
Performing receptionist duties: Monitor copying and faxing
Answer and route incoming phone calls
Validate and update demographics
Verify insurance information in ICB
Scheduling expectations: Follow the current VA Scheduling Directive and Minimum Scheduling Efforts
Maintain administrative records: Prepare for clinic, including printing appointment and clinic lists
Ensure encounter forms are completed
Ensure return to clinic orders are attempted to be scheduled daily
Consult report clean up daily
Routine review of active/pending consults daily
Interpret, verify, and disposition provider orders
Complete reports
Record meeting minutes, scribe with co-signer
Monitor appointments for area of responsibility
Monitor and maintain clinic grids with supervision
Process all transfers to other facilities
Monitor Audiocare and VEText
Perform basic eligibility requirements
Maintenance of warehouse supplies and clinic forms
Work Schedule: Monday-Friday, 7:30am-4:00pm
Telework: Not Available
Virtual: This is not a virtual position.

Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.

If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.

Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.

As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.

This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $36475 – $55866/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.