Medical Scheduling & Access Specialist (GS-6)

US-Department-of-Veterans-Affair; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

US Department of Veterans Affairs at Clement J. Zablocki VA Medical Center in Milwaukee, WI, seeks a Medical Support Assistant (GS-6) in the Health Administration Department. The incumbent will normally work in their assigned area but may be required to work in other locations as necessary and as qualified by past training.

Must meet U.S. citizenship requirements and possess a High School Diploma or GED. The role focuses on scheduling, patient communication, and coordinating administrative tasks

Qualifications

• Experience: No experience required.
• Education: High School Diploma, GED, or equivalent proficiency certificate as described by VA policy.

Responsibilities

• Advise clinical staff on administrative processes.
• Answer phones, greet patients, relay messages, and schedule/cancel/re-schedule appointments.
• Verify and update patient demographics and insurance information at check-in.
• Coordinate transfers to VA facilities or private hospitals and determine appointment type based on eligibility.
• Monitor inpatient and outpatient appointments and assist with daily clinic needs.

Skills

Collaboration with clinicians

Prioritization & time management

Effective communication (oral/written)

Health care process knowledge

Policy & procedures understanding

Medical terminology knowledge

Education

High School Diploma or GED

Job description

US Department of Veterans Affairs at Clement J. Zablocki VA Medical Center in Milwaukee, WI, seeks a Medical Support Assistant (GS-6) in the Health Administration Department. The incumbent will normally work in their assigned area but may be required to work in other locations as necessary and as qualified by past training.

Must meet U.S. citizenship requirements and possess a High School Diploma or GED. The role focuses on scheduling, patient communication, and coordinating administrative tasks