Supervisory Medical Support Assistant (Office Automation)

US Military Treatment Facilities under DHA; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Brooke Army Medical Center in San Antonio, TX, is seeking a qualified frontline healthcare support professional to manage front desk operations and patient access to care. The role emphasizes appointment utilization, template and schedule management, and referral processing to ensure timely care.

This Direct Hire position offers incentives and is focused on coordinating patient flow while aligning with organizational needs.

Qualifications

• One year of specialized experience in front desk operations and access-to-care functions.
• Experience with appointment utilization, scheduling templates, and referrals.
• Ability to assign work based on task difficulty and organizational needs.

Responsibilities

• Perform clinical front desk operations and manage access to care.
• Manage appointments, scheduling templates, and referrals.
• Resolve routine issues related to scheduling and patient access.

Skills

Front desk operations

Appointment scheduling

Patient access to care

Healthcare administration

Job description

About the Position:

This position is located within Brooke Army Medical Center at Fort Sam Houston in San Antonio, Texas.

• Recruitment Incentive May Be Authorized
• Relocation Incentive May Be Authorized
• Student Loan Payment May Be Authorized
• Advance Leave Accrual May Be Authorized
• Advance In Hire May Be Authorized
• Salary negotiation may be available for candidates new to Federal service
• Non-Federal work experience may be creditable for leave purposes
• This is a Direct Hire Solicitation

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience:

One year of specialized experience which includes Performing clinical front desk operations such as access-to-care functions, appointment utilization, template and schedule management, and referral processing; assigning work based on task difficulty and organizational needs; and resolving routine issues related to appointment scheduling and patient access to care. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.