Medical Support Assistant (Office Automation)

US Military Treatment Facilities under DHA; Colorado Springs (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

US Military Treatment Facilities under DHA at the 10th Medical Group, Air Force Academy, El Paso County, Colorado, seeks a Medical Support Assistant (Office Automation) to provide frontline support in a federal civilian setting.

Responsibilities include answering phones, relaying messages, scheduling appointments with automation, maintaining files, and producing reports. A typing speed of 40 WPM is required; education or experience may be used to qualify.

Qualifications

• Specialized experience includes customer service, answering telephones, relaying messages, and handling complaints.
• Scheduling medical appointments using automation programs.
• Typing proficiency at least 40 WPM based on a 5-minute sample with ≤3 errors.
• Combination of education and experience may be used to qualify for this position if the computed percentage equals 100%.

Responsibilities

• Answer telephones, relay messages, and handle customer complaints.
• Schedule medical appointments using automation systems.
• Maintain files (electronic or paper) and create documents/reports.

Skills

Customer service

Education

Four years of education above high school

Job description

About the Position:

This position is located at the 10th Medical Group, Air Force Academy, El Paso County, Colorado.

• This is a Direct Hire Solicitation

Who May Apply:

US Citizens

In order to qualify, you must meet the requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for a Medical Support Assistant (Office Automation):

Specialized Experience: One year of specialized experience which includes: Performing customer service functions, such as answering telephones, relaying messages, and handling customer complaints; Scheduling medical appointments using automation programs; Maintaining files in either electronic or paper format; and utilizing a personal computer and software programs to create documents and reports. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (You MUST submit a copy of your transcript with your application package or you will be rated ineligible.)

OR

Combination of Education and Experience:

A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors.