Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions; Fredericksburg (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Ansible Government Solutions is hiring Medical Support Assistants to support the Veterans Administration Fredericksburg Health Care Center in Virginia. The role involves scheduling appointments and providing general reception support in medical settings. Candidates must possess clerical or customer service experience and be able to efficiently manage computer programs.

This position may require weekend coverage and involves extensive phone and computer usage in a fast-paced environment. An equal opportunity employer, Ansible values diversity and welcomes qualified applicants.

Qualifications

• Six months of relevant work experience, or equivalent education is required.
• Ability to manage appointments and clerical duties effectively.
• Requires a score of 40–50 words per minute typing.

Responsibilities

• Schedule and manage patient appointments.
• Provide reception support for medical information.
• Process reimbursement claims and manage patient transportation.

Skills

Communication in English

Computer proficiency (spreadsheets, word processing)

Familiarity with medical terminology

Customer service skills

Education

One year of education above high school

Six months of clerical or administrative work

Job description

Overview

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Veterans Administration Fredericksburg Health Care Center located at 10432 Patriot Hwy, Fredericksburg, VA 22408. Working hours are Mon‑Fri, 8:00 am‑4:30 pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

Responsibilities

• Schedule, cancel, and re‑schedule patient appointments and/or consults; enter no‑show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scan records and documents into an Electronic Medical Record (EMR) to support Health Information Management (HIM) functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Citizen or Resident of the United States of America.
• Ability to speak clearly, hear, and write in English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40‑50 words per minute with minimal errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; training will be provided by the SFVAHS on appointment management, VA policy and procedures.
• Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
• Six months of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
• One year of education above high school or one to two years of related job experience.
• Experience/Education combination: Equivalent combination of experience and education qualify for an entry‑level position for which both education and experience are acceptable.
• Ability to pass a required level of security clearance (NACI‑level background check).

Physical Requirements

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Lift up to 50 lbs from floor to waist.
• Lift up to 20 lbs.
• Carry up to 40 lbs a reasonable distance.
• Push/pull with 30 lbs of force.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.