Medical Support Assistant

Ansible Government Solutions, LLC; San Bruno (CA); On-site; USD 26,000 - 46,000; Full time

Benefits offered by this job

Competitive packages

Job summary

Ansible Government Solutions, LLC is seeking Medical Support Assistants to support the San Bruno VA Clinic at 1001 Sneath Ln, Suite 300, San Bruno, CA 94066. Responsibilities include scheduling and rescheduling patient appointments, providing front office support, and handling phone calls in a clinic or call center setting.

Candidates should have strong English communication, basic computer skills, and the ability to work Mon-Fri 8:00am-4:30pm with possible weekend rotations.

Qualifications

• Speak clearly, hear, and write English.
• Log in and type 40-50 wpm with minimal errors.
• Proficient with standard office software.
• Handle high-volume phone and computer tasks.
• Familiarity with medical/hospital terminology.
• Will be trained on VA policies and procedures.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and/or consults; enter no-show information; prep for visits.
• Provide general reception support in ROI offices at medical centers.
• Scan insurance cards and protect sensitive information; complete insurance buffer encounters.
• Scan records into an EMR to support HIM functions at medical centers.
• Make outbound and take inbound calls.
• Review travel reimbursement requests and reconcile claims using electronic systems.
• Review ambulance claims for eligibility and payment.

Skills

English proficiency

Typing 40-50 wpm

Office software

Phone handling

Medical terminology

Security clearance readiness

Education

Six months clerical/office experience

One year education above high school

Tools

EMR systems

Job description

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the San Bruno VA Clinic located at 1001 Sneath Ln Suite 300, San Bruno, CA 94066 . Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. MSA personnel working at the San Bruno VA Clinic may work in a front office or call center environment, depending on facility needs. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Scanning of records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

Qualifications

• Citizenof the United States of America.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
  • Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position. Applicants can substitute one year of education above high school to qualify.
  • One year of education above high school or one to two years of related job experience.
  • Experience/Education combination: Equivalent combination of experience and education qualify for an entry level position for which both education and experience are acceptable.
• Ability to pass a required level of security clearance (NACI-level background check).
• No sponsorship available

Pay Range

$18.73 - $33.67 hourly

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.