Medical Support Assistant — Front Desk & Patient Care

Talentify; Oakland (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Sciolex Corporation is seeking a Medical Support Assistant to provide receptionist services in support of the Veterans Health Administration. Duties include scheduling, records processing, and coordinating care with community providers.

The role requires a High School Diploma or GED, basic medical terminology knowledge, and at least 6 months of customer service experience, plus English proficiency and basic computer skills.

Qualifications

• High School Diploma or GED or equivalent.
• Knowledge of basic medical terminology.
• Minimum of 6 months of customer service experience.
• Ability to type 50 WPM.
• Possess basic computer skills.
• Oral and written proficiency in English.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required.
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems.
• Coordinates and authorizes care with external community care providers.
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems.
• Process community care consults in associated electronic systems.
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties.
• Provide friendly and quality customer service to all patients, patient families, office and medical staff.
• Various front desk administrative duties, as needed.

Skills

Customer service

English language

Typing 50 WPM

Basic computer skills

Medical terminology

Education

High School Diploma

Tools

MS Office

Job description

Sciolex Corporation is seeking a Medical Support Assistant to provide receptionist services in support of the Veterans Health Administration. Duties include scheduling, records processing, and coordinating care with community providers.

The role requires a High School Diploma or GED, basic medical terminology knowledge, and at least 6 months of customer service experience, plus English proficiency and basic computer skills.