Medical Support Assistant - Front Desk & Records

Sciolex Corporation; Tulsa (OK); On-site; USD 22,000 - 25,000; Full time

Job summary

Sciolex Corporation in Tulsa, OK, is seeking a Medical Support Assistant to support Veterans Health Administration by handling frontline reception, scheduling, and documentation. You will screen calls, coordinate care with internal teams, manage records in electronic systems, and provide courteous service to patients and staff.

The role requires basic medical terminology knowledge and strong English communication, with a commitment to accuracy and privacy.

Qualifications

• High School Diploma or GED (or equivalent) required.
• Knowledge of basic medical terminology.
• Minimum 6 months of customer service experience.
• Ability to type 50 WPM.
• Oral and written proficiency in English.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required.
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems.
• Coordinates and authorizes care with external community care providers.
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems.
• Process community care consults in associated electronic systems.
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties.
• Provide friendly and quality customer service to all patients, patient families, office and medical staff.

Skills

Customer service experience

Typing 50 WPM

English proficiency

Computer skills

Education

High School Diploma or GED

Job description

Sciolex Corporation in Tulsa, OK, is seeking a Medical Support Assistant to support Veterans Health Administration by handling frontline reception, scheduling, and documentation. You will screen calls, coordinate care with internal teams, manage records in electronic systems, and provide courteous service to patients and staff.

The role requires basic medical terminology knowledge and strong English communication, with a commitment to accuracy and privacy.