Medical Support Assistant - Front Desk & Care Coordination

Sciolex Corporation; Oklahoma City (OK); On-site; USD 21,000 - 23,000; Full time

Job summary

Sciolex Corporation in Oklahoma City is seeking a Medical Support Assistant to provide front-desk reception and patient services for Veterans Health Administration contracts.

You will screen calls, schedule appointments, process records, and coordinate care with providers, using Microsoft Office and electronic health records. A US citizen with a Public Trust clearance is required; 6 months customer service experience and 50 WPM typing ability are preferred.

Qualifications

• High School Diploma, GED, or equivalent required.
• Knowledge of basic medical terminology.
• Minimum of 6 months of customer service experience.
• Ability to type 50 WPM.
• Possess basic computer skills.
• Oral and written proficiency in English.

Responsibilities

• Screens and receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Perform appointment scheduling, tracking, pre- and post- appointment contacts as required.
• Receive medical records and ensure all necessary health and administrative information are processed into the proper Records Systems.
• Coordinates and authorizes care with external community care providers.
• Access computers to utilize Microsoft Office products including Outlook, Teams, Word, and Excel, and various electronic systems.
• Process community care consults in associated electronic systems.
• Effectively communicates with internal and external medical providers, reception staff, patients, and other third parties.
• Provide friendly and quality customer service to all patients, patient families, office and medical staff.
• Various front desk administrative duties, as needed.

Skills

Customer service

Telephone screening

Data entry

English proficiency

Microsoft Office

Receptionist duties

Medical terminology

Education

High School Diploma, GED, or equivalent

Tools

Microsoft Office Suite

Job description

Sciolex Corporation in Oklahoma City is seeking a Medical Support Assistant to provide front-desk reception and patient services for Veterans Health Administration contracts.

You will screen calls, schedule appointments, process records, and coordinate care with providers, using Microsoft Office and electronic health records. A US citizen with a Public Trust clearance is required; 6 months customer service experience and 50 WPM typing ability are preferred.