Medical Support Assistant - Scheduling & Records

CVP (Customer Value Partners); Aurora (CO); On-site; USD 30,307 - 33,062; Full time

Job summary

CVP is recruiting Medical Support Assistants to support the Jewell VA Clinic in Aurora, CO. The position requires the ability to pass a security clearance, basic typing skills, and familiarity with medical terminology.

Training will be provided for appointment management and VA policies. The role involves schedule management, ROI support, EMR scanning, and coordinating patient transportation, with a starting hourly pay of $22.99/hr plus health/wellness benefits; on-site work in a federal clinic

Qualifications

• Ability to pass a required level of security clearance (US Citizenship Required).
• Typing test required showing 50 wpm with minimal errors.
• High School or GED equivalent required.
• Familiarity with medical/hospital terminology. Training provided on appointment management and VA procedures.
• Minimum six months of customer service experience.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; monitor appointments and consults.
• Provide general reception support in ROI offices at medical centers.
• Scan insurance cards and handle insurance buffer (ICB) encounters as required.
• Scan records into EMR to support HIM functions at medical centers.
• Make outgoing and receive incoming calls.
• Review travel reimbursement requests and reconcile claims using electronic systems.
• Review ambulance claims for eligibility and payment.
• Arrange transportation for eligible patients in coordination with clinical teams.

Skills

Security clearance awareness

Typing speed 50 wpm

Medical terminology familiarity

Customer service experience

Education

High School diploma or GED

Job description

CVP is recruiting Medical Support Assistants to support the Jewell VA Clinic in Aurora, CO. The position requires the ability to pass a security clearance, basic typing skills, and familiarity with medical terminology.

Training will be provided for appointment management and VA policies. The role involves schedule management, ROI support, EMR scanning, and coordinating patient transportation, with a starting hourly pay of $22.99/hr plus health/wellness benefits; on-site work in a federal clinic