Medical Support Assistant (Advanced)

Veterans Health Administration

Bartlesville (OK)

On-site

USD 54,000 - 71,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off

Parental Leave

Child Care Subsidy

Federal retirement plan

Health insurance

Job summary

Veterans Health Administration (VA) in the United States seeks an Advanced Medical Support Assistant (AMSA) to support scheduling, patient check-in/out, and insurance processes. The AMSA collaborates with care teams to ensure timely access to inpatient and outpatient services.

Primary duties include coordinating administrative tasks, processing RTC orders, generating recall reminders, and handling complex patient interactions with a focus on accuracy and customer service.

Qualifications

Experience in administrative support for healthcare scheduling.
Ability to coordinate multiple tasks and deliver patient-centered service.
Understanding of patient check-in/check-out processes and documentation.

Responsibilities

Assist with scheduling based on provider orders and clinic policies.
Coordinate administrative and clinical services to ensure continuity of care.
Process patient check-in/check-out and recall reminders.
Explain insurance information collection and participate in revenue processes.
Utilize reports to support patient care delivery and address issues.

Skills

Healthcare administration

Customer service

Clerical duties

Attention to detail

Education

High school diploma or equivalent

Tools

Postage meters

UPS labels

Insurance verification systems

Job description

Department: Department of Veterans Affairs

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. The Advanced Medical Support Assistant (AMSA) works collaboratively with other members of expanded health care teams that may include Community Care providers when access is limited in house, pharmacists, social workers, dieticians, behavioral health staff, etc.

Key Responsibilities

IMPORTANT NOTICE: This is an open continuous announcement until September 30, 2026. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice. VA Careers - Medical Support Assistant: www.youtube.com/watch?v=EE9c4XkaELo Major duties of the Advanced Medical Support Assistant (AMSA) include, but are not limited to: Adhering to the scheduling policies and procedures.

Conducting special audits, studies, or surveys to development procedures. Ensure appointments is made from a provider's order. Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care. Patient check-in process (in its entirety), including the printing of documentation needed for appointment.

Explaining the VHA mandate to collect insurance information to Veterans and their families. Collecting, scanning, and updating health insurance information to aid in the revenue collection process. Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.

Utilizing reports to assist in care delivery process. Resolving difficult problems and diffuses potential dissatisfaction with VA services. Responsible for VHIC Card process, BeneTravel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes. Work Schedule: Full time; Work schedule will be determine upon selection.

Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Remote: This is not a remote position Telework: Not available Virtual: This is not a virtual position Financial Disclosure Report: Not required

Requirements & Education

IMPORTANT: If using post-high school education to substitute for high school education, you must submit a copy of your unofficial or official transcript with your application.

If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)

Total Rewards of a Allied Health Professional

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54307 – $70599/yr.

What is the application deadline?

Applications close on 2026-09-30.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.