Medical Support Assistant (Advanced)

US-Department-of-Veterans-Affair; Traverse City (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Traverse City, MI seeks an Advanced Medical Support Assistant (AMSA) to perform a variety of technical support duties aiding physicians, nurses, and other clinical staff. The AMSA ensures efficient patient access and care delivery through scheduling, coordination, and administrative tasks as part of an interdisciplinary team.

Qualified applicants will have U.S. citizenship and a high school diploma; experience is not required, with potential

Qualifications

• Citizenship in the United States is required.
• High school diploma or GED required.
• No licensure or certification is required.

Responsibilities

• Perform technical support duties that facilitate clinical staff work.
• Assist with scheduling across interdisciplinary care delivery and patient access.
• Coordinate administrative tasks to support care in the community and within the facility.

Job description

This position is located in Traverse City, MI. The Advanced Medical Support Assistant (AMSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

To qualify for appointment to this position, all applicants must possess the following:

• Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience. None.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None

Grandfathering Provision

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

Medical Support Assistant (Advanced), GS-06

• Experience. One year of creditable experience equivalent to the next lower grade.
• Knowledge, Skills, and Abilities (KSAs).
  • Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
  • Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
  • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
  • Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
  • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  • Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. 9 This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6.

Physical Requirements

The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.