Medical Support Assistant (Advanced)

VA Detroit; Monterey (CA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Support Assistant to join their team in Monterey, CA. This role is pivotal in ensuring efficient patient management and administrative support within a healthcare setting. The ideal candidate will demonstrate strong organizational skills, effective communication, and a commitment to providing exceptional customer service. You will be responsible for scheduling appointments, managing medical records, and assisting with various clerical duties. If you're passionate about healthcare and ready to contribute to a dynamic team, this opportunity is perfect for you.

Qualifications

• Proficient in written and spoken English.
• Must interpret and implement regulations accurately.

Responsibilities

• Schedule, cancel, and reschedule patient appointments.
• Provide administrative support within Patient Aligned Care Team.

Skills

Administrative Support

Customer Service

Communication

Knowledge of Healthcare Processes

Education

High School Diploma or Equivalent

Six Months of Clerical or Administrative Experience

Job description

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Summary

The Advanced Medical Support Assistant (AMSA) works at the Community Based Outpatient Clinic (CBOC) and in addition to our Call Center located in Monterey, CA. Assigned duties include but are not limited to: scheduling, canceling, rescheduling patients' appointments, entering no show information, consult management, answering phone calls and responding to voicemails in a timely and professional manner. The incumbent ensures gaps in the providers' schedules are filled whenever possible.

Duties

Work Schedule: Full-time, Monday to Friday, 8:00 am - 4:30 pm or as determined by the supervisor.

Telework: Not available.

Virtual: This is not a virtual position.

Functional Statement #: 640-1322F

Relocation/Recruitment Incentives: Not authorized.

Permanent Change of Station (PCS): Not authorized.

The primary purpose of the position is to provide administrative and team support in various functions within Patient Aligned Care Team, Specialty Clinic, or Call Center, including clinic process, regulations, policies, and procedures, medical record management, and customer service. The incumbent must interpret and implement regulations accurately, requiring flexibility and independent decision-making.

Requirements

• You must be a U.S. Citizen.
• Selective Service Registration is required for males born after 12/31/1959.
• Proficient in written and spoken English.
• Subject to background/security investigation.
• Complete an online onboarding process and provide acceptable identification.
• Participation in the seasonal influenza vaccination program is required.

Qualifications

Applicants pending completion of educational or certification/licensure requirements may be considered tentatively. Basic requirements include U.S. Citizenship, six months of clerical or administrative experience or one year of education above high school, or an equivalent combination. No certification required. Foreign education must be evaluated for U.S. equivalency. Must be proficient in English.

Grade determination for GS-6 includes one year of experience at GS-5 level and demonstrated KSAs such as collaboration, organization, communication, knowledge of healthcare processes, policies, and medical terminology.

Additional Information

Provide a complete application package including resume and any applicable documents. Veterans' preference applies but is not applicable to this position. Education must be accredited. Failure to submit required documents may affect eligibility.