Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs

Springfield (MO)

On-site

USD 49,000 - 64,000

Full time

4 days ago

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Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant for the Ozarks region, with duties in Fayetteville, AR and Springfield, MO.

The role supports interdisciplinary care teams and manages patient communications, scheduling, and data entry to ensure timely treatment. Responsibilities include coordinating follow-up care, processing secure messages via MHV, and contributing to team planning and workflow adjustments to support patient care across VA facilities.

Qualifications

Note: Only education or degrees recognized by the U.S. Department of Education may be used to qualify for Federal employment.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit for that education.

Responsibilities

Coordinate with patients and care teams to ensure timely treatment.
Manage follow-up care, consults, and tests in the care plan.
Process patient secure messages via MyHealthyVet (MHV) and coordinate with the team.
Assist in team huddles, set priorities, and adjust workflows for patient needs.
Enter and verify patient data in the electronic record and assess readiness for visits.
Schedule, reschedule, or cancel appointments using VSE; communicate with providers.

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant is in the Health Administration Service of the Veterans Health Care System of the Ozarks located in Fayetteville, Arkansas. Position is assigned to Gene Taylor Veterans' Outpatient Clinic in Springfield, Missouri.

Key Responsibilities

Total Rewards of a Allied Health Professional The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT, Specialty Clinics, Compensation & Pension (C&P), and performs clerical duties, customer service and other duties as assigned for the proper and timely treatment of patients.

The primary duties of the Advanced Medical Support Assistant may include but are not limited to: Communicate with the patient, interdisciplinary teams, VA Medical Center, and other agencies. Manage a system of follow-up care such as consults, tests, etc. Processes incoming patient secure messaging through MyHealthyVet (MHV) and coordinates with care team as appropriate.

Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team. Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. Identifies incomplete encounters and communicates findings to providers; as needed. Assists the team to reinforce the plan of care and self-help solutions.

Enters appropriate information into the electronic record. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure. Ensures correct and update insurance information is captured. Manages patient systems to verify and validate accuracy and resolve issues. Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.

Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community). Schedules/reschedules, cancels, no shows, or add on appointments utilizing VSE software. Work Schedule: Monday - Friday, 8:00am - 4:30pm. Schedule subject to change based on the needs of the facility. Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 564-00115-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $49265 – $64044/yr.

What is the application deadline?

Applications close on 2026-10-30.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.