Advanced Medical Support Assistant

Veterans Health Administration; Mount Vernon (IL); On-site; USD 52,000 - 68,000; Full time

Job summary

The Marion, IL VA Medical Center (VAMC) located in Mount Vernon, IL, is hiring an Advanced Medical Support Assistant (AMSA) in the Nursing Operations Department. This on-site position supports the patient care team with complex administrative duties across clinics and communities, ensuring timely access to care.

Responsibilities include coordinating schedules, managing patient information, and communicating with VA centers and care teams.

Qualifications

• Education or degrees recognized by the U.S. Department of Education to qualify for Federal employment.

Responsibilities

• Provides advanced administrative patient support within an interdisciplinary care delivery model.
• Coordinates appointment availability and clinic scheduling to support multiple clinics.
• Maintains communication with patient care teams, VA centers, and community resources.
• Updates electronic records and patient information to ensure readiness for visits and procedures.

Job description

• Department: Department of Veterans Affairs

The Marion, IL VAMC is accepting applications for an Advanced Medical Support Assistant position (Nursing Operations Department) with the VA, located at the Mount Vernon VA Clinic in Mount Vernon, IL. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The incumbent serves as an Advanced Medical Support Assistant (AMSA) performs difficult and responsible specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommend changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.

MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).

Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

Work Schedule: 8am-4:30pm Monday-Friday. Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52368 – $68078/yr.

What is the application deadline?

Applications close on 2026-11-12.

Who is eligible to apply?

This position is open under the 'Public' hiring path.