Medical Support Assistant (Advanced)

US-Department-of-Veterans-Affair; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The incumbent serves as an Advanced Medical Support Assistant (AMSA) within the San Francisco Veterans Affairs Health Care System under Physical Medicine and Rehab Service.

Responsibilities include assisting with scheduling across interdisciplinary care delivery, supporting patient access processes, and accompanying the team on rounds, meetings, and trainings under supervision of the Administrative Officer/Business Manager of Rehabilitation Service.

Qualifications

• Experience with coordinating care delivery across multiple disciplines.
• Ability to understand and use medical terminology used by clinicians.
• Proven ability to communicate clearly with clinicians, patients, and staff.

Responsibilities

• Assist in scheduling across interdisciplinary care delivery and care in the community models.
• Support patient access workflows and administrative functions for timely care.
• Accompany teams on rounds, meetings and trainings as needed.

Skills

Care scheduling knowledge

Interdisciplinary collaboration

Medical terminology

Communications proficiency

Prioritization & organization

Electronic health portals

Education

High school diploma / GED / proficiency certificate

Job description

The incumbent serves as an Advanced Medical Support Assistant (AMSA) under Physical Medicine and Rehab Service at the San Francisco Veterans Affairs Health Care System. Duties are conducted under the direct supervision of the Administrative Officer/Business Manager of Rehabilitation Service. The incumbent will work closely with the Service and assistant Chiefs, Team Leaders, Program Specialist and Lead MSA of the assigned section and may accompany the team on rounds, meetings, and trainings. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS-6 Medical Support Assistant (Advanced)

(1) Experience. One year of creditable experience equivalent to the next lower grade of GS-05.

(2) Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs:

• (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• (e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• (f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns

Preferred Experience

• At least one year of outpatient clinical scheduling experience in a high volume, dynamic environment, with strong customer service skills.
• Demonstrated ability to provide high-quality customer service, work effectively in a fast paced, multidisciplinary setting while prioritizing multiple tasks, meeting deadlines, and adapting to shifting workload demands and policy changes.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/

The full performance level of this vacancy is GS-6.

Physical Requirements

See VA Directive and Handbook 5019. This is mostly a sedentary position. There was be some light lifting up to 25lbs, bending, standing, stooping, walking. This position will require you to work in from of a computer screen for 90% of your day.