Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Montrose (CO); On-site; USD 42,000 - 58,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to coordinate with the patient care team and review clinic utilization using reports. You will help monitor clinic setup and adjust to meet patient needs, while maintaining clear communication with patients, caregivers, and VA staff.

This role emphasizes teamwork across disciplines and efficient administrative support. The position requires a high school diploma or equivalent and focuses on scheduling, patient

Qualifications

• High school diploma or equivalent required.
• Experience with clinic operations and patient scheduling preferred.
• Ability to coordinate between clinicians and administration.

Responsibilities

• Coordinate with patient care team to review clinic utilization and adjust as needed.
• Develop and maintain effective communication with patients, caregivers, interdisciplinary teams, and VA centers.
• Assist with scheduling, patient flow, and adherence to processes.

Skills

Scheduling

Interdisciplinary care

Patient communication

Policy knowledge

Prioritization

Report presentation

Education

High school diploma

Job description

The Advanced Medical Support Assistant coordinates with the patient care team to review the clinic ultiization by using various reports (e.g., Clinic Ultilzation Statistical Summary), ensures that the clinic setup is closely monitored to effectively support the needs of the clinic and makes any necessary adjustments. The employee develops/maintains effective and efficient communication with patients and/or caregivers, interdisciplinary team, VA medical centers,, and other agencies.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

To qualify for appointment to this position, all applicants must possess the following:

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).

English Language Proficiency

Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. §

Education

High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education

Grade Determinations

One year of experience equivalent to the [GS-5] grade level. At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes; AND,

Demonstrated Knowledge, Skills, and Abilities

Candidates must demonstrate all of the KSAs below:

• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is GS-06.

Physical Requirements

Refer to VA Directive and Handbook 5019