Medical Support Assistant (Advanced)

US-Department-of-Veterans-Affair; Fort Thomas (KY); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

The US Department of Veterans Affairs invites applications for a Medical Support Assistant (Advanced) GS-06 in the Mental Health Care Line. The role provides administrative support to clinical staff, coordinating scheduling, referrals, and patient flow to keep clinics running efficiently.

Candidates must meet basic requirements as outlined, including high school diploma or equivalent; English proficiency is required; reference VA qualification standards.

Qualifications

• High school diploma or GED or equivalent required.
• English proficiency in speaking and writing.
• Experience in healthcare administration is not required but preferred.

Responsabilités

• Provide administrative support to MHCL clinical staff.
• Assist with scheduling across departments and patient referrals.
• Help maintain efficient day-to-day operations and patient flow.

Connaissances

Scheduling coordination

Patient flow management

Interdisciplinary coordination

Communication

Formation

High school diploma or GED

Proficiency certificate (if applicable)

Description du poste

The Medical Support Assistant (Advanced) provides administrative support to the clinical staff within the Mental Health Care Line (MHCL). This role ensures that administrative functions are completed accurately and in a timely manner, allowing physicians and other clinical staff to focus on delivering quality patient care. The position also supports the team in meeting its objectives and maintaining efficient day-to-day operations.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. None.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None.
• Grandfathering Provision. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:
  • (1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
  • (2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
  • NOTE: This provision is not intended to regularize appointments/ placements.
• Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations

In addition to the basic requirements for employment, candidates must meet the following grade-determining criteria for placement at grade levels specified.

Medical Support Assistant (Advanced), GS-06.

• Experience. One year of creditable experience equivalent to the next lower grade.
• Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs:
  1. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in thecommunity models and patient health care portals) as it relates to access to care.
  2. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in thecommunity operational activities that affect patient flow, and patient support care administrative functions to include, but not limited toappointment cycles, outside patient referrals, follow-up care ,overbooking, provider availability, etc.
  3. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
  4. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
  5. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  6. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-6.

Physical Requirements:

The work is primarily sedentary. The incumbent is required to sit for various lengths or time as well as some bending, walking, and lifting. Must be able to operate a computer terminal and be able to manage multiple activities at one time.