Medical Support Assistant

Veterans Health Administration

Vancouver (WA)

In loco

USD 41.000 - 66.000

Tempo pieno

5 giorni fa

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Descrizione del lavoro

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to support Prosthetics and PSAS scheduling and front-line duties. The role involves managing appointment scheduling, handling patient inquiries, processing referrals, and maintaining accurate records in CPRS and VISTA.

The position requires strong clerical skills, attention to detail, and the ability to coordinate care across multiple locations. Telework is allowed on an ad-hoc basis; standard hours apply.

Competenze

Transcript or proof of education required with application.
Experience with scheduling and clerical tasks preferred.
Ability to handle telephone inquiries and patient questions.

Mansioni

Performs scheduling for Orthotic and Prosthetics Consults and Repair orders.
Carries out clerical duties related to patient care across PSAS areas.
Answers telephone inquiries and records messages for prosthetic services.
Provides front-line assistance to customers with questions or concerns.
Facilitates refill requests for patients in person or by phone.
Arranges and schedules patient appointments at multiple locations.
Manages daily appointment list, including cancellations and no-shows.
Orients new staff to CPRS, VISTA, and patient file locations.

Conoscenze

Scheduling

Clerical work

Customer service

Telephone handling

Front-line support

Formazione

High school diploma or equivalent

Strumenti

VISTA

CPRS

Descrizione del lavoro

Department: Department of Veterans Affairs

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include (but not limited to): Performs scheduling functions for Orthotic and Prosthetics Consults, Prosthetics requests and Return to Clinic Orders following all rules and regulations.
Initiates and carries out a variety of clerical duties associated with patient care and treatment at multiple Prosthetic and Sensory Aid Service (PSAS) areas as it relates to scheduling.
Answers a multitude of telephone calls and records messages pertaining to such tings as detailed Prosthetic Consult requests and recognize urgent issues that require referral to the professional staff for immediate action.
Provides front-line assistance to customers with questions or concerns.
Helps facilitate refill requests for patients in person or calling in.
Arranges and schedules appointments for patients at a variety of locations, services and consultants on the Prosthetics request process, coordinate appointments for timeliness and to avoid conflicts in patient treatment and to meet the schedule of the PSAS.
Manages the daily appointment list which requires scheduling, cancelling and processing no-show appointments.
Orients new PSAS staff members to such things as location of the patient files, formatting of CPRS, VISTA, and Visual Aid.
Retrieves and inputs pertinent data into our VISTA, CPRS programs, maneuvers and retrieves medical documentation from the VISTA Capture/Display Program and is knowledgeable with Remote Data and is able to retrieve appropriate data requested.
Participates in team huddles/meetings in order to manage and plan patient care.
Maintains office supplies for the clinics, printer and/or copy machines, sorting mail and distributing fax communications.
Other duties as determined by supervisor.
Work Schedule: Monday-Friday; Schedule Varies (0700-1530, 0730-1600, 0800-1630) Telework: Ad-hoc (Not on reoccurring basis) Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).

If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official transcript with your application. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $40512 – $66144/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Public' hiring path.