Medical Support Assistant

U.S. Department of Veterans Affairs

Olympia (WA)

On-site

USD 49,000 - 63,000

Full time

3 days ago

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Job summary

Veterans Health Administration at the Olympia VA Clinic is seeking a Medical Support Assistant (MSA) to join the General Medicine Service Line. The MSA will support scheduling, patient access, and data-entry tasks within a team-based primary care model.

The role is GS-5 level with responsibilities including scheduling, updating demographics and insurance data, and coordinating transfers. Telework is not available; standard hours apply.

Qualifications

High School diploma or equivalent required; transcripts may be requested.
Experience with scheduling, eligibility checks, and patient data entry preferred.

Responsibilities

Schedule, cancel, and reschedule patient appointments and consults.
Enter and verify demographics and insurance information.
Monitor electronic wait lists and prepare for clinic visits.
Process transfers to VA facilities or private hospitals.
Perform basic eligibility, co-pays, and preauthorization tasks.

Skills

Scheduling appointments

Data entry

Customer service

Education

High School diploma or equivalent

Job description

Department: Department of Veterans Affairs

The VA Puget Sound Health Care System is looking to fill a Medical Support Assistant position at the Olympia VA Clinic. The incumbent performs the duties and responsibilities of a Medical Support Assistant in the General Medicine Service Line clinics at the VA Puget Sound Health Care System.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The incumbent serves a foundational role within the VHA Patient-Aligned Care Teams transformation initiative. Patient care is delivered in a team-based model known as the PACT team let. Members of the team let include the MSA, a Registered Nurse Care Manager, a Clinical Associate and a Primary Care provider.

The team let provides many of the healthcare needs for an assigned panel of patients. The team let workers collaboratively with other members of an expanded health care primary care team including pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.

Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs. GS-5 Level: This is the full performance level MSA position. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage.

Work Schedule: Monday-Friday, 8:00 am - 4:30 pm Telework: Not Available Virtual: Not Available Financial Disclosure Report: Not required. Compressed/Flexible: Not Available Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Functional Statement #: 000000

Requirements & Education

Education: IMPORTANT High School Completion or higher If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) If using post-high school education to substitute for experience at the GS-05, you must submit a copy of your college transcript with your application.

If selected, you will be required to provide official transcripts.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $48621 – $63208/yr.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.