Medical Support Assistant

CommonSpirit Health; Omaha, Northern (NE, KY); Hybrid; USD 34,000 - 48,000; Full time

Job summary

CommonSpirit Health’s Family Practice Clinic seeks a Medical Support Assistant to be the first point of contact, ensuring smooth patient flow and efficient clinic operations. You will manage scheduling, registration, records, and communications, while upholding confidentiality and compassionate service.

You will support clinical workflows, assist with intake, prepare patients for visits, and help with specimens and room readiness, contributing to high-quality patient care.

Qualifications

• Successful completion of CNA or EMR training program upon hire.
• CPR certification upon hire.

Responsibilities

• Assist with general patient care following clinic workflows.
• Greet and prepare patients for provider visits, document reason for visit, record vital signs, review allergies, and complete screening questionnaires.
• Collect and prepare specimens for laboratory analysis.
• Clean and sterilize instruments.
• Ensure exam rooms are stocked, clean, and organized.
• Escalate non-routine issues promptly.

Skills

Scheduling

Communication

Organizational skills

Medical administration

EMR software

Empathy

Education

CNA or EMR training program

Tools

EMR systems

Job description

Job Summary and Responsibilities

As our Medical Support Assistant (MSA) at our Family Practice Clinic at 16st and Evans, you will serve as a vital first point of contact, ensuring seamless patient flow and administrative efficiency within our healthcare setting. You will uphold exceptional service standards by managing patient interactions and supporting operational needs.

Every day you will expertly manage patient scheduling, registration, and record-keeping, ensuring accuracy and confidentiality. You will handle communications, coordinate referrals, process billing, and maintain a welcoming and organized environment, directly contributing to a positive patient experience and efficient clinic operations.

To be successful in this role, you will possess strong organizational and communication skills, a keen eye for detail, and proficiency in medical administrative procedures and relevant software. You will demonstrate empathy and professionalism in all patient interactions, contributing actively to a supportive team environment.

• Assists with general patient care following established clinic workflows.
• Greets and prepares patients for the health care provider by completing intake duties such as documenting the patient’s reason for visit, obtaining and recording vital signs, reviewing documented drug allergies, asking if patient taking medications listed in EMR, and completing appropriate screening questionnaires.
• Collects and prepares ordered specimens for laboratory analysis.
• Cleans and sterilizes instruments.
• Ensures patient exam rooms are stocked, clean, and orderly.
• Escalates non-routine issues, questions and/or concerns timely and appropriately.

Job Requirements

Required

• Successful completion of State Health Department approved Certified Nursing Assistant (CNA) program or Emergency Medical Responder (EMR) training program, upon hire
• Basic Life Support - CPR, upon hire

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic at 16st and Evansdelivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.