Intermittent Medical Support Assistant

Veterans Health Administration

East Orange (NJ)

On-site

USD 38,000 - 62,000

Full time

14 days+

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Job summary

The Veterans Health Administration, VA NJ Health Care System, seeks Medical Support Assistants for the Community Care unit serving East Orange and Lyons VAMC. Positions are intermittent with 4-hour tours, with competitive pay and opportunities to support veterans’ access to care.

Responsibilities include coordinating care, assisting Veterans, and maintaining documentation in CPRS. This dynamic role requires strong communication, organization, and teamwork to ensure timely care across community

Qualifications

Education recognized by the U.S. Department of Education from accredited colleges or universities is required for Federal employment.
If using foreign education, a Certificate of Foreign Equivalency must be submitted with the transcript.

Responsibilities

Receive, admit, schedule, and provide assistance and direction to Veterans seeking medical care.
Serve as a fully qualified typist with excellent communication skills.
Coordinate care and communicate with the Third-Party Administrator (TPA-Optum) during the entire process.
Monitor and analyze data, follow VA handbooks, and participate in quality improvement initiatives.

Job description

Department: Department of Veterans Affairs

This is an open continuous announcement until December 31st, 2026. Qualified applicants will be considered and referred as vacancies become available. The VA NJ Healthcare System has multiple intermittent vacancies for a Medical Support Assistant position with the Community Care unit at the East Orange & Lyons VAMC.

Key Responsibilities

The Medical Support Assistant (MSA) is a staff position located under the Medical Administrative Services (MAS) at VA NJ Health Care System (VA NJHCS). The VA NJHCS is an integrated level of two (comprehensive healthcare) facilities: East Orange & Lyons, and ten Community Based Outpatient Clinics (CBOCs) located throughout the State.

Duties include but are not limited to: The MSA required duties include receiving, admitting, scheduling, & providing assistance & direction to Veterans seeking medical care. The MSA also functions as a fully qualified typist & possesses excellent communication skills.

Assures all practice areas are adequately covered, the assigned workload is accomplished within the time frame allotted by setting priorities and meeting deadlines, adjusting the flow, and sequencing of the work to meet team and patient needs and ensures that each patient is courteously served.

Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether the patient is vested; educating providers about shared patients (those who receive their care at multiple i/A's or those who have care in the community) and bringing it to the attention of the provider.

The incumbent demonstrates performance and leadership that is broad enough to improve the care of a group of patients. Works collaboratively with community care clinical team to ensure the completion of all steps necessary for timely access to care in community for approval care. The incumbent will be responsible for coordinating care and communicating with the Third-Party Administrator (TPA-Optum) during the entire process from beginning to end.

The incumbent will be responsible in ensuring that documents related to the Veterans care from the community are scanned into CPRS in a timely manner.

The incumbent is responsible for the following: monitoring, trending, and analyzing data, interpreting VA handbooks and directives regarding access/performance improvement/ patient flow issues; collaborates with the facility Access Coordinator; monitors progress of reviews and follow up on action items to ensure completion in a timely manner.

Core elements of performance include knowledge and active participation in unit/program level quality improvement processes and initiatives as well as customer service programs. Work Schedule: Monday-Friday 4 hour tours may vary depending on the needs of the service.

Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Telework: Ad-Hoc Functional Statement #: 24924F

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $38223 - $62407/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-12-31.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.