Medical Support Assistant

U.S. Department of Veterans Affairs; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the healthcare sector seeks a dedicated Medical Support Assistant to join their team at the Cincinnati VA Medical Center. This role involves creating personalized health plans for Veterans and managing sensitive patient information with professionalism and care. The ideal candidate will possess strong customer service and communication skills, along with the ability to operate computerized systems effectively. If you're looking for a meaningful career that supports those who have served, this opportunity is perfect for you.

Qualifications

• Six months experience in clerical or administrative work.
• Ability to manage sensitive medical and patient information.

Responsibilities

• Create personalized health plans for Veterans.
• Schedule medical appointments in a clinical setting.

Skills

Customer Service Skills

Communication Skills

Medical Terminology Knowledge

Computerized Program Operation

Education

High School Diploma

One Year Above High School

Tools

Electronic Health Records Systems

Scheduling Systems

Job description

This position is located at the Cincinnati VA Medical Center in Cincinnati, Ohio. The employee works within Patient Business Service (PBS), a large, complex, and very active administrative service.

This is an open-continuous announcement. The first cut-off date for referring applicants will be 5/9/2025. Additional applicants may be referred after that date until all positions have been filled.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Total Rewards of an Allied Health VA Career Brochure

Medical Support Assistant: https://vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This approach empowers and equips people to take charge of their health and well-being, aiming to help them live their lives to the fullest. As an employee in this system, you will help create personalized health plans for Veterans, emphasizing healing relationships, environments, and community connections. This aligns with the Veterans Health Administration Mission to Honor America's Veterans by providing exceptional healthcare that improves health and well-being.

Major Duties:

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Must be proficient in the English language.
• Experience/Education/Combination:
  • Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the knowledge and skills needed for this role;
  • OR, Education: One year above high school; (Transcripts Required)
  • OR, Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level (Transcripts Required).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

To qualify for the GS-05 level, you must have one of the following:

• Experience: One year of experience equivalent to the GS-4 grade level; OR
• Education: Four years of education above high school.

Candidates must also demonstrate all of the knowledge, skills, and abilities below:

• Ability to operate computerized programs and systems to manage sensitive medical and patient identifying information (PII), electronic health records, scheduling systems, and reports.
• Advanced knowledge of medical terminology relevant to understanding diagnoses and procedures, enabling effective communication with clinical staff and patients.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently across a variety of patient support duties.
• Effective and professional communication skills in person, electronically, and by telephone with internal and external customers.
• Customer service skills, including identifying concerns and referring issues to appropriate staff for resolution.

Preferred Experience: N/A

Reference:

For more information, visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements:

The work is primarily sedentary. The incumbent must be able to sit for various lengths of time, as well as perform bending, walking, and lifting. Must operate a computer terminal and manage multiple activities simultaneously.