Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions; Cody (WY); On-site; USD 35,000 - 48,000; Full time

Job summary

Ansible Government Solutions, LLC is seeking Medical Support Assistants to support the Cody VA Clinic at 1432 Rumsey Avenue, Cody, WY 82414. Hours are Mon-Fri, 7am-6pm, with 8-hour shifts; schedules may change at direction of Ansible or customers.

The role involves coordinating Veteran care, processing records in CPRS/VISTA, and ensuring HIPAA and security standards are followed while delivering professional patient service.

Qualifications

• Must be a US citizen.
• High school diploma or GED required.
• Clear spoken and written English; ability to type 50 wpm with accuracy.
• Basic medical terminology knowledge.
• Minimum 6 months customer service experience.
• No sponsorship available.

Responsibilities

• Schedule appointments.
• Coordinate Veteran care with community providers.
• Communicate VA Community Care processes with internal providers.
• Validate and update patient demographic information.
• Process health records into CPRS and VISTA systems.
• Manage community care consults via HSRM and PPMS.
• Answer phone calls and inquiries professionally.
• Perform pre- and post-appointment tasks.
• Support patient-aligned care teams.
• Monitor and report VetLink kiosk performance.
• Ensure HIPAA, VA privacy, and security compliance.
• Participate in team huddles and maintain workflow efficiency.

Skills

English communication

Typing 50 wpm

Customer service experience

Basic medical terminology

Education

High school diploma or GED

Tools

CPRS

VISTA

Microsoft Office

Job description

Overview

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (Medical Receptionist) to support the Cody VA Clinic located at 1432 Rumsey Avenue, Cody, WY 82414. Working hours are Mon-Fri, 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

• Scheduling appointments
• Coordinating Veteran care with community providers.
• Communicating with internal providers regarding VA Community Care processes.
• Validating and updating patient demographic information.
• Processing health records into CPRS and VISTA systems.
• Managing community care consults via HSRM and PPMS.
• Handling phone calls and inquiries professionally.
• Using Microsoft Office tools and VA systems daily.
• Performing pre- and post-appointment tasks.
• Supporting patient aligned care teams.
• Monitoring and reporting VetLink kiosk performance.
• Ensuring compliance with HIPAA, VA privacy, and security standards.
• Participating in team huddles and maintaining workflow efficiency.
• Completing mandatory and remedial training.
• Maintaining infection control compliance (e.g., TB testing, immunizations).
• Responding to security incidents and cooperating with investigations.
• Managing records per VA and federal guidelines.

Qualifications

• Citizen of the United States of America.
• High school diploma or GED.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors.
• No health restrictions affecting job performance.
• Basic medical terminology
• Minimum 6 months of customer service experience.
• No sponsorship available

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.