Medical Services Coordinator

LifeStance Health; Suffolk (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to mental health as a Medical Services Coordinator. In this vital role, you'll be the key point of contact for patients and clinicians, ensuring seamless communication and support. Your ability to multitask and prioritize will shine as you assist with patient care tasks and enhance the overall experience for everyone involved. With a strong emphasis on empathy and teamwork, you'll contribute to a positive work environment while helping to make a meaningful impact in the lives of individuals and families. This is an exciting opportunity to grow within a rapidly expanding organization committed to excellence in mental healthcare.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Paid Parental Leave

PTO

Holidays

Employee Assistance Program

Qualifications

• 1+ years in healthcare operations or customer service preferred.
• High School diploma required; higher education preferred.

Responsibilities

• Coordinate medical care and support for patients and clinicians.
• Provide strong customer service and manage patient inquiries.
• Assist clinicians with patient care tasks and documentation.

Skills

Multitasking

Prioritization

Written Communication

Verbal Communication

Microsoft Office

EMRs

Confidentiality (HIPAA)

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office

Electronic Medical Records (EMRs)

Job description

Job Description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for exploring a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Job Summary:
The Medical Services Coordinator serves as a point of contact to coordinate medical care, support patients and psychiatric clinicians, and ensure quality customer service to in-person and remote patients and clinicians.

Compensation: $19.00 - 20.00/hour

Location: 5131 River Club Dr. Suite 200, Suffolk, VA 23435

Duties/Responsibilities:

Operational Excellence:

• Create a positive work environment; support in-office clinician and staff engagement activities to promote LFST culture and connection.
• Provide strong customer service, responding quickly and appropriately to patient needs, including managing potentially difficult or emotional situations.
• Communicate effectively with peers, clinicians, and patients to support patient care and satisfaction.

Patient Support:

• Assist clinicians with patient care tasks such as authorizations, lab orders, letters, records requests, and paperwork like FMLA.
• Facilitate communication between patients, medical staff, and pharmacies.
• Manage phone systems to handle medication questions, refill requests, appointment reschedules, and inquiries.
• Ensure accuracy of pharmacy information in records.
• Scan correspondence into the EHR.
• Assist patients with telehealth access, portal issues, and troubleshooting.
• Handle urgent requests and triage patient issues.
• Coordinate external referrals as needed.

Clinician Support:

• Support clinicians administratively, such as sending letters and faxes.
• Coordinate with clinicians on patient questions.
• Assist in patient termination processes, including letters and referrals.

Skills/Abilities:

• Ability to multitask and prioritize effectively.
• Work independently and collaboratively.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office and EMRs.
• Handle sensitive information with confidentiality (HIPAA).

Education and Experience:

• High School diploma or equivalent required; associates or bachelor’s degree preferred.
• 1+ years in healthcare operations, customer service, or similar preferred.

LifeStance provides a compensation range and benefits in good faith; actual pay may vary based on circumstances. We are an equal opportunity employer committed to diversity and inclusion. Learn more about our Diversity, Equity, and Inclusion efforts.

Benefits: Medical, dental, vision, AD&D, disability, life insurance, 401k with employer match, paid parental leave, PTO, holidays, and Employee Assistance Program.