People Services Coordinator

Entain / GVC Holdings; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a People Services Coordinator, where you will play a vital role in delivering top-notch HR services. This position involves onboarding new employees, managing HR queries, and ensuring compliance with employment legislation. With a focus on improving customer service and HR strategy, you will contribute to creating a supportive and engaging workplace. Enjoy a competitive starting package, development opportunities, and a culture that celebrates diversity and individuality. If you’re passionate about HR and want to make a difference, this is the perfect opportunity for you.

Benefits

Regular Bonus

Healthcare Support

ShareSave Scheme

Development Opportunities

Wellbeing Support

Qualifications

• Understanding of employment legislation and best practices.
• Strong communication and administrative skills.

Responsibilities

• Onboard new staff and manage HR queries effectively.
• Handle pay-related queries and ensure timely payments.

Skills

Employment Legislation

HR Employee Lifecycle

Communication Skills

Administrative Experience

Tools

Case Management Systems

Workflow Systems

Job description

Company Description

Sports betting, gaming, and interactive entertainment are evolving, and we’re leading that change by putting people first. We aim to deliver exciting, engaging, and entertaining experiences at your fingertips. We push boundaries through innovation, technology, and most importantly, our people. When you join Entain, it’s your game—let’s win together.

Job Description

As a People Services Coordinator, you will support the business and our employees by completing quality 1st line transactional HR activities in a timely and consistent manner.

Reporting to the People Services Team Leader, you will be part of the People Team, providing a professional, high-quality HR service to employees and managers across the employee lifecycle, offering advice and guidance via phone or the HR case management system.

What you will do

1. Onboard new staff and create contracts for new starters.
2. Triage and effectively handle 1st line queries via phone or case management system.
3. Manage cases with an end-to-end approach.
4. Understand customer needs in line with the Quality Framework and continuously seek to improve customer service by resolving queries at first contact where possible.
5. Use workflows and process maps to complete all requests.
6. Prioritize work to meet Service Level Agreements.
7. Contribute to HR strategy by identifying performance improvements and reviewing business processes as needed.
8. Handle pay-related queries and process pay changes to ensure employees are paid accurately and on time.
9. Work closely with Payroll, Compliance, and Pensions teams.

Qualifications

• Good understanding of employment legislation, its application, and best practices.
• Broad understanding of the HR employee lifecycle.
• Strong communication and written skills.
• Administrative experience.

Desirable Experience:

• Experience in HR operations or HR Shared Services roles.
• Experience with workflow and case management systems.
• Experience handling complex queries and cases, providing resolutions and advice within SLAs.

Additional Information

At Entain, we offer a competitive starting package and ample support to inspire peak performance. Benefits may include:

• A regular bonus
• Healthcare support
• A stake in our success through the ShareSave scheme
• Development opportunities
• Wellbeing support and more

Beyond this, you can earn recognition through prizes, join a talented and inclusive community, and be celebrated for your individuality.

If you need adjustments or accommodations during the recruitment process, please contact us.

We are committed to creating a diverse, equitable, and inclusive future, respecting all identities, and ensuring our people feel valued and celebrated worldwide. We adhere to all applicable recruitment regulations and employment laws to ensure ethical hiring practices globally.