Field Services Coordinator - Remote

Spiro; Las Vegas (NV); Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a Field Services Coordinator to enhance their dynamic team. This remote opportunity involves managing service orders for tradeshows and events, ensuring timely and accurate deliveries. The ideal candidate will excel in a fast-paced environment, showcasing exceptional organizational and communication skills. Join a culture that values diversity, inclusivity, and professional development, while working autonomously to contribute to exciting projects. If you're passionate about customer service and thrive under pressure, this role is perfect for you.

Benefits

Full Benefits Package

401K Vesting Immediately

Diversity and Inclusivity Culture

Employee Led Resource Groups

Professional Development Programs

Employee Events

Remote Work Environment

Psychological Safety

Qualifications

• 1-2 years' experience in a customer service or similar environment.
• Exceptional organizational skills and ability to multi-task.

Responsibilities

• Work closely with Account Teams to place vendor orders.
• Create purchase order requisitions and reconcile expense reports.

Skills

Customer Service

Organizational Skills

Multi-tasking

Communication Skills

Pressure Handling

Education

Bachelor's Degree or Equivalent Experience

Job description

Description

Join Our Spiro*Verse

THIS IS A REMOTE OPPORTUNITY IN THE US.

Spiro is hiring a Field Services Coordinator to join our Field Services Department team. The Field Services Coordinator works in partnership with the Fields Services Department, delivering best-in-class service. The Field Services Coordinator is responsible for ordering services on behalf of our clients for tradeshows, conventions and private events. They are also responsible for managing product/service orders from order creation to show close dates.

Responsibilities

• Work closely with our Account Teams to place vendor orders on behalf of our clients


• Create purchase order requisitions for all vendors on terms


• Reconcile credit card expense reports


• Prepare projects for the billing process to the clients


• Determine any invoicing discrepancies and make appropriate updates to PO for invoice matching


• Prioritize projects given and ensure orders are placed timely and correctly to meet discount and delivery dates


• Adapt to all changes both timely and last-minute

Qualifications

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• BS or the equivalent years of related experience


• 1-2 years' experience in a customer service or similar environment


• Exceptional organizational skills


• Multi-task


• Ability to handle pressure and meet deadlines in a fast-paced environment


• Excellent communication skills

Attributes

• Driven


• Customer Service oriented


• Transparent communicator


• Works well under pressure


• Skilled multi-tasker


• Detail oriented


• Autonomous


• Honest


• Passionate


• Organized


• Reliable


• Adaptable

How to measure success

• By 30 days, incumbent should understand team dynamics and perform basic job functions independently. This includes the ability to create simple Purchase Orders, place orders, create and send out confirmation packets.


• By 60 days incumbent should be self-reliant on basic job functions and begin executing more complex tasks. This includes handling credit card vendors, submitting expense reports, and handling medium sized projects.


• By 90 days, incumbent should have ownership over their projects in entirety. This includes using deductive reasoning to create correct Purchase Orders for more complex vendors and projects and handling larger sized projects as well as the ability to reconcile.

Benefits

• Remote Environment


• Full Benefits Package


• 401K Vesting Immediately


• Psychological Safety


• Diversity, Inclusivity and Belonging Culture


• Employee Led Resource Groups


• Spiro*YOU Professional Development & Learning Programs


• Employee Events

Our Process

Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. As part of the hiring process for this position, if an offer is extended, a background check, including a review of credit history will be conducted. This will only be completed with prior written authorization, in accordance with the Fair Credit Reporting Act (FCRA) and applicable state laws.

#LI-Remote

#LI-SK1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.