Medical Services Coordinator

LifeStance Health; Evanston (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in mental healthcare is seeking a Medical Services Coordinator to enhance patient care and support clinicians. This role is vital in creating a positive work environment, ensuring quality customer service, and managing patient inquiries effectively. With a focus on operational excellence, the coordinator will assist with administrative tasks, facilitate communication, and handle sensitive information in compliance with regulations. Join a team that values belonging, empathy, and collaboration, and make a meaningful impact in the mental health community.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Paid Parental Leave

Paid Time Off (PTO)

Holidays

Employee Assistance Program

Qualifications

• High School diploma required; associate’s or bachelor’s degree preferred.
• 1 year of experience in healthcare operations or customer service preferred.

Responsibilities

• Coordinate medical care and support patients and clinicians.
• Facilitate communication between patients, medical staff, and pharmacies.
• Manage phone systems and support telehealth access.

Skills

Multitasking

Prioritization

Written Communication

Verbal Communication

Microsoft Office

Electronic Medical Records (EMRs)

HIPAA Compliance

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office

Electronic Medical Records (EMRs)

Job description

Job Description

At LifeStance Health, we aim to support individuals, families, and communities with their mental health needs. Every day, we strive to make a difference with the best team in mental healthcare.

Thank you for exploring a career with us. As the fastest-growing mental health practice group in the country, now is an ideal time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are accountable for doing the right thing, even when it's hard, because we know it's worth it.

• One Team: We realize our full potential when working together towards our shared purpose.

Job Summary:

The Medical Services Coordinator serves as a point of contact to coordinate medical care, support patients and psychiatric clinicians, and ensure quality customer service to both in-person and remote patients and clinicians.

Compensation: $19.75 - $20.75/hour

Location: 1007 Church St UNIT 312, Evanston, IL 60201

Duties/Responsibilities:

Operational Excellence:

• Create a positive work environment; support in-office clinicians and staff, and promote LFST culture and engagement activities.
• Provide strong customer service by responding promptly to patient needs and managing potentially difficult situations.
• Communicate effectively with peers, clinicians, and patients to support patient care and satisfaction.

Patient Support:

• Assist clinicians with patient care tasks such as authorizations, lab orders, and paperwork like FMLA.
• Facilitate communication between patients, medical staff, and pharmacies.
• Manage phone systems, answer inquiries, and support telehealth access and troubleshooting.
• Ensure accurate patient pharmacy information and document correspondence in the EHR.
• Coordinate external referrals and handle urgent patient requests.

Clinician Support:

• Support clinicians with administrative tasks and patient inquiries.
• Assist in patient termination processes as needed.

Required Skills/Abilities:

• Ability to multitask and prioritize effectively.
• Work independently and collaboratively.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and EMRs.
• Ability to handle sensitive information in compliance with HIPAA.

Education and Experience:

• High School diploma or equivalent required; associate’s or bachelor’s degree preferred.
• At least 1 year of experience in healthcare operations, customer service, or a related field preferred.

LifeStance provides a compensation range and benefits that it believes it might pay or offer, but reserves the right to adjust based on circumstances. We are an equal opportunity employer committed to diversity and inclusion. Learn more about our Diversity, Equity, and Inclusion initiatives.

Benefits

Full-time employees enjoy medical, dental, vision, AD&D, disability, life insurance, 401k with employer match, paid parental leave, PTO, holidays, and an Employee Assistance Program.