Medical Services Coordinator

LifeStance Health; Park Ridge (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in mental health is seeking a Medical Services Coordinator to enhance patient care and support clinicians. This role involves coordinating medical services, providing exceptional customer service, and managing patient communications. The ideal candidate will thrive in a fast-paced environment, demonstrating strong multitasking abilities and effective communication skills. Join a team that values belonging, empathy, and courage, and contribute to a mission of improving mental health for individuals and communities. This is a fantastic opportunity to make a meaningful impact while enjoying comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Employee Assistance Program

Qualifications

• 1+ years of experience in healthcare operations or customer service preferred.
• Ability to handle sensitive information and multitask effectively.

Responsibilities

• Coordinate medical care and support patients and clinicians.
• Provide strong customer service and assist with telehealth access.
• Manage phone systems and ensure accurate patient information.

Skills

Multitasking

Strong Communication Skills

Customer Service

Independent Work

Team Collaboration

Computer Software Applications

HIPAA Compliance

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office

Electronic Medical Records (EMRs)

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Job Summary:
The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medicalcare, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians.

Compensation: $19.75 - $20.75/hour

Location: 1007 Church St UNIT 312, Evanston, IL 60201

Duties/Responsibilities:
Operational Excellence:

• Create a positive work environment; be a culture carrier and support in-office clinician and staff

• engagement activities to promote LFST culture, engagement, and connection.

• Provide strong customer service, responding quickly and appropriately to patient needs, and

• being prepared to manage potentially difficult or emotional situation.

• Communicate with peers, clinicians, and patients in ways that support patient care and clinician

• satisfaction.

Patient Support:

• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations,lab orders, letters for patients, records requests, coordination of needed patientforms/paperwork (i.e. FLMA)

• Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy

• Manage phone systems: Answer incoming calls to medical services line and provide patientsupport with medication related questions, refill requests, release requests, appointmentreschedules, miscellaneous inquires, etc.

• Ensure accuracy of patient pharmacy information in the medical record.

• Scan all hard copy correspondence into patient’s EHR record.

• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting asneeded.

• Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct tocorrect departments or escalate for assistance.

• Assist in coordination of external referrals for patient care.

Clinician Support:

• Provide general clinician support – assist clinicians with administrative questions and/or dutiessuch as sending letters, faxes, etc.

• Coordinate with clinicians pertaining to any additional patient questions.

• Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter,external referral, AMD status, etc.)

Required Skills/Abilities:

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.

• Ability to work independently and as a team member.

• Strong communication skills, both written and verbal.

• Proficient in using Computer Software Applications (Microsoft Office & EMRs).

• Comfortable handling sensitive and confidential Information (HIPAA).

Education and Experience:

• High School or equivalent required, associates/bachelor’s degree preferred.

• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.Learn moreabout Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.