Medical Secretary - Worcester, MA

UnitedHealth Group; Worcester (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Medical Secretary to join their team in Worcester. This role involves supporting the care team by managing patient information, scheduling appointments, and ensuring excellent customer service. You will play a vital role in improving health outcomes and contributing to a diverse and inclusive workplace. Enjoy a competitive salary, comprehensive benefits, and a supportive environment that fosters career growth. If you are passionate about healthcare and dedicated to making a difference, this opportunity is perfect for you.

Benefits

Paid Time Off

Medical Plans

Dental Insurance

Vision Insurance

Education Reimbursement

Employee Stock Purchase Plan

Employee Discounts

Employee Assistance Program

Voluntary Benefits

Qualifications

• 1+ years of receptionist or 2+ years of customer service experience.
• Reliable transportation to cover other practices as needed.

Responsibilities

• Enter orders and referrals, and sort faxes as requested.
• Schedule appointments and verify eligibility for services.
• Assist coworkers to ensure smooth office operation.

Skills

Customer Service

Receptionist Skills

EHR Proficiency (EPIC)

Microsoft Outlook

Microsoft Teams

Education

High School Diploma or GED

Tools

Electronic Health Records (EPIC)

Microsoft Office Suite

Job description

1. SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to start Caring. Connecting. Growing together.

We have an immediate opening for a friendly, patient-focused, and detail-oriented Medical Secretary (Care Team Support) to join our team. The Medical Secretary is responsible for completing set processes and protocols, working cooperatively with all members of the care team to support the organization's vision and mission, deliver excellent customer service, and adhere to Lean processes. They support the team in meeting financial, clinical, and service goals.

Location: 5 Neponset St. Worcester, MA (Primary Care Department)

Schedule (Full-Time 38.75 Hours): Monday-Friday from 8 AM to 4:30 PM or 8 AM to 5 PM EST

Primary Responsibilities:

1. Enter orders and referrals, and sort faxes as requested by primary care provider or care team
2. Process prior authorizations
3. Collect or verify demographic information, including key demographic fields
4. Load or update insurance information as needed
5. Verify eligibility and flag appointment accordingly
6. Schedule appointments using approved scheduling guidelines
7. Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
8. Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who 'no show' for follow-up appointments for chronic conditions or preventive care
9. Monitor administrative tasks in the EHR in-basket and respond timely
10. Scan and index documents into the EHR; ensure that necessary documents, lab results, etc., are available in advance of patient visits
11. Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
12. Demonstrate respect for patients and staff by presenting a friendly, courteous manner always and maintaining patient confidentiality
13. Perform other duties as assigned

Why consider working for UnitedHealth Group? Enjoy competitive pay, comprehensive benefits, performance rewards, and a management team committed to your success. Our offerings include:

• Paid Time Off starting from your first pay period, plus 8 Paid Holidays
• Medical plans with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage
• Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

We recognize and reward performance in an environment that challenges you and provides clear development pathways for roles you may pursue.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of receptionist experience or 2+ years of customer service experience
• Reliable transportation and ability to travel 10% of the time to cover other practices, if needed

Preferred Qualifications:

• 1+ years of experience as a healthcare receptionist or 5+ years of customer service experience
• Experience with electronic health records (EPIC)
• Intermediate computer proficiency (Microsoft Outlook and Teams)
• Please Note: The sign-on bonus is only available to external candidates. Current employees of UnitedHealth Group, UnitedHealthcare, or related entities are not eligible.

The salary range for this role is $16.00 to $28.85 per hour, based on full-time employment and factors such as location, education, experience, and certifications. UnitedHealth Group complies with all applicable minimum wage laws. Beyond salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and retirement contributions. Join us to explore a broad range of benefits and growth opportunities.

Our mission is to help people live healthier lives and improve the health system for everyone. We are committed to addressing health disparities, promoting health equity, and mitigating our environmental impact—an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants will be considered without regard to race, national origin, religion, age, sex, sexual orientation, gender identity, disability, veteran status, or other protected characteristics. We are a drug-free workplace; candidates must pass a drug test before employment.