Secretary, Medical Admin Sr-SHARE (Psychiatry) - 40 hours, days

Hahhh; Worcester (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Medical Administrative Secretary to join their team. This role is vital in ensuring the smooth operation of the medical office, where you'll coordinate activities, manage schedules, and provide exceptional service to patients. You'll have the opportunity to work closely with healthcare professionals, contributing to a culture of care and excellence. This position offers a chance to grow within a supportive environment that values your contributions and encourages professional development. If you're looking to make a difference in a dynamic healthcare setting, this is the role for you.

Benefits

Signing Bonus

Qualifications

• 2-3 years of medical secretarial experience required.
• High School diploma and medical office training necessary.

Responsibilities

• Coordinate medical office activities and staff.
• Transcribe medical reports and manage patient scheduling.
• Provide quality customer service and address patient inquiries.

Skills

Medical Secretarial Skills

Customer Service

Scheduling

Transcription

Office Software Proficiency

Education

High School Diploma

Specialized Medical Training

Tools

Word Processing Software

Spreadsheet Software

Medi-Tech

IDX

Lynx

Job description

Secretary, Medical Admin Sr-SHARE (Psychiatry) - 40 hours, days

Apply remote type On-site (100% Onsite)

locations Worcester, MA

time type Full time

posted on Posted 8 Days Ago

job requisition id R24116283

Exemption Status: Non-Exempt

Schedule Details: Friday, Monday, Thursday, Tuesday, Wednesday

Scheduled Hours: 8:30-5, and varied according to clinic needs

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 34000 - 1968 Cando

Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

I. Major Responsibilities:

1. May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance.
2. Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proofreads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format, and style.
3. May attend meetings in the capacity of recording secretary. Distributes meeting agenda and minutes.
4. May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs.
5. Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
6. Arranges meetings and activities for faculty for the most efficient use of available time. Makes travel arrangements for trips, conferences, etc.
7. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc.
8. Coordinates internal and external meetings.
9. Greets visitors and/or patients. Ascertains their needs, and provides standard information as required. Fosters quality customer service.
10. Receives and addresses patient-care related phone calls. Provides routine information on procedures and standard policies, refers matters to the appropriate person within the department.
11. Identifies problem-related priorities, and responds to emergency needs to interrupt or contact physician and/or clinicians, within physician’s guidelines.
12. Issues and verifies patients’ managed care referrals.
13. Registers patients for each patient visit, utilizing computer-based patient registration/scheduling system.
14. Verifies patient’s insurance coverage and eligibility.
15. Escorts patients to examination rooms and chaperones patients as required.
16. Collects co-payments from patients for visits, maintains records, and makes daily cash deposits.
17. May perform on-site charge entry processes, utilizing computer-based systems.
18. Batches daily encounter forms and relays/submits forms/information to the billing office.
19. May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employment requisitions, employee time sheets, expense vouchers, etc. Follows up with personnel outside the medical office and UMMHC to expedite timely action and alleviate, or report delays as appropriate.
20. Provides guidance to departmental personnel in medical office and UMMHC administrative policies and procedures.
21. May provide work guidance to office clerical staff.
22. Sets up and maintains confidential, sensitive files and records for multiple functions, academic materials, medical records, etc. ensuring efficient retrieval of information. Coordinates retrieval of medical records.
23. Ensures adequate inventory of office supplies and basic maintenance of office equipment.
24. May coordinate basic setup and maintenance of office personal computers and associated equipment. Ensures timely service.
25. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
26. Ensures compliance with health and safety requirements and with regulatory agencies such as DPH, etc.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma.
2. 6-12 months additional specialized medical secretarial/medical office training.

Experience/Skills:
Required:
1. 2-3 years of medical secretarial/administrative support experience.

Software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.

Unless certification, licensure, or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community, and each other.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.