Medical Secretary - Worcester, MA

Optum; Worcester (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Medical Secretary to enhance patient care through effective communication and administrative support. In this role, you will be pivotal in managing appointments, processing authorizations, and ensuring the accuracy of patient information. With a commitment to health equity and community impact, this position offers a full-time schedule within a supportive environment. Join a team that values diversity and inclusion while providing comprehensive benefits and opportunities for career growth. This is your chance to make a meaningful difference in the lives of others while advancing your professional journey.

Benefits

Paid Time Off

Medical Plan Options

Dental Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Qualifications

• 1+ years of receptionist experience or 2+ years of customer service experience.
• Proficiency in using electronic health records and Microsoft applications.

Responsibilities

• Enter orders and referrals, process prior authorizations, and schedule appointments.
• Monitor administrative tasks in the EHR and assist coworkers for smooth operations.

Skills

Customer Service

Receptionist Skills

Communication Skills

Attention to Detail

Education

High School Diploma/GED

Tools

Electronic Health Record (EPIC)

Microsoft Outlook

Microsoft Teams

Job description

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We have an immediate opening for a friendly, patient focused and detail oriented Medical Secretary (Care Team Support) to join our team.

Location: 5 Neponset St. Worcester, MA (Primary Care Department)

Schedule (Full-Time 38.75 Hours): Monday-Friday from 8 AM to 4:30 PM or 8 AM to 5 PM EST

Primary Responsibilities:

1. Enter orders and referrals, and sort faxes as requested by primary care provider or care team.
2. Process prior authorizations.
3. Collect or verify demographic information, including key demographic fields.
4. Load or update insurance information as needed.
5. Verify eligibility and flag appointment accordingly.
6. Schedule appointments using approved scheduling guidelines.
7. Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
8. Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, “no show,” for follow up appointments for chronic conditions or preventive care.
9. Monitor administrative tasks in the EHR inbasket and respond timely.
10. Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
11. Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
12. Demonstrate respect for patients and staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality.
13. Perform other duties as assigned.

What Are The Reasons To Consider Working For UnitedHealth Group?
Put It All Together: Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include:

1. Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
2. Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
3. Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
4. 401(k) Savings Plan, Employee Stock Purchase Plan.
5. Education Reimbursement.
6. Employee Discounts.
7. Employee Assistance Program.
8. Employee Referral Bonus Program.
9. Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
10. More information can be downloaded at: http://uhg.hr/uhgbenefits.

Required Qualifications:

1. High School Diploma/GED (or higher).
2. 1+ years of receptionist experience or 2+ years of customer service experience.
3. Access to reliable transportation and willing and able to travel 10% of the time to cover other practices, if needed.

Preferred Qualifications:

1. 1+ years of experience as a receptionist in a healthcare setting or 5+ years of customer service experience.
2. Experience working with an electronic health record (EPIC).
3. Intermediate level of computer proficiency (including Microsoft Outlook and Teams).

PLEASE NOTE: The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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