Medical Secretary

Creative Solutions Services, LLC; Englewood (CO); On-site; USD 36,000 - 60,000; Full time

Job summary

Creative Solutions Services, LLC in Englewood, CO is seeking a Medical Secretary for an on-site contract role in a physician clinic. You will handle reception, scheduling, medical records, and referrals, while delivering compassionate, patient-centered care.

The ideal candidate has a high school diploma, proven clerical experience, and Epic experience to navigate medical records systems. You will collaborate with the healthcare team to support accurate billing, intake, and communication with

Qualifications

• High School Diploma or GED required.
• Experience in a physician clinic with basic office skills.
• Epic EMR experience required.
• Strong verbal and interpersonal communication; accurate typing and computer literacy.

Responsibilities

• Provides clerical and office support within a physician clinic, including reception and phone management.
• Maintains medical records, handles charge entry, referrals, and information retrieval from systems.
• Collaborates with the healthcare team to identify and meet patients' physical, emotional, and spiritual needs.

Skills

Verbal communication

Interpersonal skills

Grammar and spelling

Reading & following instructions

Typing

Computer literacy

Education

High School Diploma or GED

Tools

Epic

Phone system

Job description

At-a-Glance:

Are you ready to build your career by joining a healthcare provider? If so, our client is hiring a Medical Secretary.

Position Type:

• Contract
• On-Site

Required:

• Education: High School Diploma or GED.
• Experience: Previous work history demonstrating basic office and computer skills, filing, telephone answering, reception, and software proficiency (e.g., Microsoft Word, Excel, Email).
• Experience: Epic experience (Required); 5.9 phone system (Preferred).
• Skills: Strong verbal and interpersonal communication, customer relations, grammar/spelling, ability to read and follow verbal/written instructions, manual keyboarding, and computer literacy.

Preferred:

• Knowledge: Familiarity with medical terminology and medical insurance payers.

Responsibilities:

• Provides clerical and office support within a physician clinic, including reception, phone management, medical records, charge entry, referrals, and information retrieval from internal and external systems.
• Facilitates, communicates, and collaborates with the healthcare team, patients, and families to identify and meet physical, emotional, and spiritual needs.
• Demonstrates personal accountability for relationship-based care, organizational mission, and core values.

Principal Duties and Responsibilities:

• Appointment Management: Schedule, confirm, and revise patient appointments; follow up with patients who have missed appointments.
• Patient Reception & Care: Greet patients and caregivers warmly, demonstrating teamwork and professional conduct; deliver relationship-based care respecting cultural differences and human diversity.
• Medical Records & Data Handling: Maintain accurate and confidential patient charts/records; import and communicate scanned documents; process medical records in a timely manner according to best practices.
• Pre-Visit Planning & Intake: Gather and process demographic, insurance, billing, and referral information; utilize registries for pre-visit planning; collect appropriate payments at the time of service.
• Interdisciplinary Collaboration: Work with inter-professional teams to communicate patient needs, identify financial or communication barriers, and support whole-person care (body, mind, and spirit).
• Operations & Communication: Answer phone calls, take accurate messages for providers, maintain work/patient areas, and ensure adequate levels of supplies.
• Quality & Process Improvement: Participate in continuous process improvement, clinic-based meetings, and quality measures to improve patient outcomes and safe delivery of care.
• Cross-Training: Cross-train across clerical operations and prepare to work in other operational areas as needed.