Medical Secretary

Brown University Health; Colorado; On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a front desk associate to support physicians by handling phones, scheduling, patient check-in/out, and coordinating referrals. You will verify demographics and insurance, collect balances, and assist patients with the kiosk sign-in to ensure smooth daily operations.

The role emphasizes customer service, accuracy, and adherence to health information privacy standards, with typical M-F daytime hours and on-site work at Warwick, Rhode Island location.

Qualifications

• High school diploma required; basic computer skills and knowledge of medical terminology required.
• Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.

Responsibilities

• Answering phones, scheduling appointments, checking patients in and out, and coordinating specialist appointments for patients.
• Collecting patient balances, copays, and credit cards at time of service.
• Reviewing lists of patients who need appointments and calling to schedule when due.
• Verifying demographics and insurance carrier information for every patient.
• Assisting patients with Kiosk sign in.
• Complying with OSHA and DOH standards.
• Scheduling, coordinating, and tracking STAT patient referrals and pre-authorizations.
• Adhering to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information.
• Providing superior customer service and outstanding patient care.
• Attending meetings/workshops as they relate to current position and office workflows.
• Performing other miscellaneous job-related duties as assigned.

Skills

Communication skills

Customer service

Organizational skills

Sensitivity to patients

Education

High school diploma

Job description

SUMMARY

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences


• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients


• Collects patient balances, copays, and credit cards at time of service


• Reviews lists of patients who need appointments and calls to schedule when due


• Verifies demographics and insurance carrier information for every patient


• Assists patients with Kiosk sign in


• Complies with OSHA and DOH standards


• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations


• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information


• Provides superior customer service and outstanding patient care


• Attends meetings/workshops as they relate to current position and office workflows


• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

High school diploma required. Basic computer skills and knowledge of medical terminology required. Must be very organized. Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.

EXPERIENCE

Six months' experience in a medical office.

PAY RANGE

$18.13-$29.90

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

Warwick-400 Bald Hill Road - 400 Bald Hill Road Warwick, Rhode Island 02886

WORK TYPE

M-F 8:30am-5:00pm

WORK SHIFT

Day

DAILY HOURS

8 hours

DRIVING REQUIRED

No