Medical Secretary

BHMG Lifespan Physician Group, Inc., d/b/a Brown Health Medical Group; East Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a courteous Medical Office Receptionist to support physicians and front desk operations at the East Providence location. You will answer phones, schedule appointments, check patients in and out, collect balances and copays, and coordinate referrals while maintaining high standards of customer service and patient care.

The role requires a high school diploma, basic computer skills and knowledge of medical terminology, and at least six months of experience in a

Qualifications

• High school diploma required.
• Basic computer skills and knowledge of medical terminology.
• Excellent communication and customer service skills.
• Ability to be very organized and demonstrate sensitivity to patients and families.

Responsibilities

• Answer phones, schedule appointments, check patients in and out, and coordinate specialist appointments.
• Collect patient balances, copays, and credit cards at time of service.
• Review lists of patients needing appointments and call to schedule.
• Verify demographics and insurance information for each patient.
• Assist patients with kiosk sign-in.
• Comply with OSHA and DOH standards.
• Schedule, coordinate, and track STAT patient referrals and pre-authorizations.
• Protect patients' demographic, clinical and financial information.
• Provide superior customer service and outstanding patient care.
• Attend meetings/workshops related to current position and workflows.
• Perform other duties as assigned.

Job description

SUMMARY

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE: High school diploma required. Basic computer skills and knowledge of medical terminology required. Must be very organized. Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.

EXPERIENCE: Six months' experience in a medical office.

Pay Range: $18.13-$29.90

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: East Providence-375 Wampanoag Trail - 375 Wampanoag Trail East Providence, Rhode Island 02915

Work Type: M-F 8am-4:30pm

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs everyday. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation's first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state's largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well‑being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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