Medical Scheduling & Verification Specialist

Waterbury Hospital; Waterbury (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

Waterbury Hospital is seeking an organized scheduling professional to manage appointment bookings from physician offices. You will verify demographics, insurance and medical necessity, and ensure proper documentation reaches the clinic, with attention to accuracy and efficiency.

The role requires strong customer service, data entry skills, and the ability to work under pressure while supporting a multi-disciplinary team. On-site position with hospital-based workflows.

Qualifications

• High School diploma or equivalent is required.
• At least two years of hospital/physician office experience in registration or scheduling.
• Experience with insurance verification and accuracy in data entry is preferred.

Responsibilities

• Book, reschedule, and cancel appointments following established protocols.
• Verify patient demographics, insurance information and medical necessity.
• Send confirmations and maintain communication with physicians and patients.
• Use Info X to edit for medical necessity for Medicare patients when required.
• Prioritize tasks, work under pressure, and support a multi-skilled team.

Skills

Customer service

Effective communication

Time management

Confidentiality

Judgment and prioritization

Independence

Medical terminology

Office software skills

Data handling

Education

High School diploma or equivalent

Tools

CRT/PC

Info X system

Telephone/FAX booking systems

Job description

Waterbury Hospital is seeking an organized scheduling professional to manage appointment bookings from physician offices. You will verify demographics, insurance and medical necessity, and ensure proper documentation reaches the clinic, with attention to accuracy and efficiency.

The role requires strong customer service, data entry skills, and the ability to work under pressure while supporting a multi-disciplinary team. On-site position with hospital-based workflows.