Medical Scheduling Specialist - Centralized Operations

Us Oncology Inc; Norfolk (VA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

M/D/V

Life Ins.

401(k)

Job summary

Virginia Oncology Associates in Norfolk is seeking a Phone Scheduler to support all offices from our Centralized Operations center. This full-time, in-person role handles incoming scheduling calls, confirms appointments, and coordinates with clinical teams.

You may travel between local offices as needed. The position requires receptionist/office experience and MS Office proficiency; benefits include M/D/V, Life Insurance, and a 401(k) plan.

Qualifications

• Receptionist or office experience required.
• Medical office experience preferred.
• Proficiency with MS Office applications required.
• Must be able and willing to travel to other office locations.

Responsibilities

• Answer incoming scheduling calls as primary operator.
• Schedule, cancel, and reschedule appointments for patients and clinical teams.
• Monitor scheduling voicemail and contact patients for scheduling.
• Direct responsibility for scheduling for specific providers.
• Monitor and schedule from order queues for specific providers.
• Monitor bump lists for specific providers.
• Oversee practice appointment reminder responses and reschedule/cancel as needed.
• Maintain confidentiality and HIPAA compliance with patient records.
• Perform other duties as requested or assigned.

Skills

Receptionist experience

Medical office experience

MS Office proficiency

High school diploma

Willing to travel

Education

High school diploma or equivalent

Tools

Outlook

Microsoft Word

Microsoft Excel

Job description

Virginia Oncology Associates in Norfolk is seeking a Phone Scheduler to support all offices from our Centralized Operations center. This full-time, in-person role handles incoming scheduling calls, confirms appointments, and coordinates with clinical teams.

You may travel between local offices as needed. The position requires receptionist/office experience and MS Office proficiency; benefits include M/D/V, Life Insurance, and a 401(k) plan.