Medical Phone Scheduler - Cancer Care Office

Us Oncology Inc; Norfolk (VA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k)

Job summary

Virginia Oncology Associates in Norfolk is seeking a full-time, in-person Phone Scheduler to support all offices from our Centralized Operations office. The role offers benefits and a competitive hourly compensation within the stated range.

You will manage incoming scheduling calls, arrange and adjust patient appointments, monitor voicemails, and coordinate with multiple providers while ensuring HIPAA compliance and excellent patient service.

Qualifications

• Receptionist or office experience required
• Medical office experience strongly preferred
• Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
• High school diploma or equivalent
• Must be able and willing to travel to other office locations as needed

Responsibilities

• Primary operators for Incoming Scheduling Calls
• Representative of BCC, Ches, HV, Obici, PA offices
• Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
• Monitor scheduling voice mail and contact patients for scheduling
• Direct responsibility for scheduling for specific providers
• Monitor and schedule from Order que for specific providers
• Monitor and schedule from bump list for specific providers
• Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records
• Other duties as requested or assigned

Skills

Receptionist/office experience

Medical office experience

Computer skills

Travel to other offices

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Virginia Oncology Associates in Norfolk is seeking a full-time, in-person Phone Scheduler to support all offices from our Centralized Operations office. The role offers benefits and a competitive hourly compensation within the stated range.

You will manage incoming scheduling calls, arrange and adjust patient appointments, monitor voicemails, and coordinate with multiple providers while ensuring HIPAA compliance and excellent patient service.