Telephone Scheduler

The US Oncology Network; Norfolk (VA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401(k)

Job summary

Virginia Oncology Associates, based in Norfolk, is seeking a Phone Scheduler to support all offices from the Centralized Operations center. The role is full-time and on-site, with compensation ranging from $18.75 to $27.70 per hour.

Actual pay is determined by experience, education, credentials, and business needs. The scheduler will handle incoming scheduling calls, represent multiple offices, and manage appointment changes.

Qualifications

• Receptionist or office experience required.
• Medical office experience strongly preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Handle incoming scheduling calls for primary operators.
• Represent multiple offices (BCC, Ches, HV, Obici, PA).
• Cancel, reschedule and schedule appointments as requested by patients and clinical teams.
• Monitor scheduling voicemail and contact patients for scheduling.
• Direct responsibility for scheduling for specific providers.
• Monitor and schedule from order queue for specific providers.
• Monitor and schedule from bump list for specific providers.
• Oversee practice appointment reminder responses and contact patients who cancel or reschedule before appointments.
• Adhere to confidentiality and HIPAA laws regarding patient records.

Skills

Receptionist/Office experience

Medical office experience

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office suite

Job description

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk.

Benefits: M/D/V, Life Ins., 401(k)

Compensation Range: $18.75/hr - $27.70/hr

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

• Primary operators for Incoming Scheduling Calls
• Representative of BCC, Ches, HV, Obici, PA offices
• Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
• Monitor scheduling voice mail and contact patients for scheduling
• Direct responsibility for scheduling for specific providers
• Monitor and schedule from Order que for specific providers
• Monitor and schedule from bump list for specific providers
• Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records
• Other duties as requested or assigned

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk.

Employment Type: Full-Time, I

n-Person

Benefits: M/D/V, Life Ins., 401(k)

Compensation Range: $18.75/hr - $27.70/hr

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Responsibilities

• Primary operators for Incoming Scheduling Calls
• Representative of BCC, Ches, HV, Obici, PA offices
• Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
• Monitor scheduling voice mail and contact patients for scheduling
• Direct responsibility for scheduling for specific providers
• Monitor and schedule from Order que for specific providers
• Monitor and schedule from bump list for specific providers
• Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records
• Other duties as requested or assigned

Qualifications

• Receptionist or office experience required
• Medical office experience strongly preferred
• Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
• High school diploma or equivalent
• Must be able and willing to travel to other office locations as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.