Oncology Scheduling Specialist (Phone) - Centralized Ops

The US Oncology Network; Norfolk (VA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401(k)

Job summary

Virginia Oncology Associates, based in Norfolk, is seeking a Phone Scheduler to support all offices from the Centralized Operations center. The role is full-time and on-site, with compensation ranging from $18.75 to $27.70 per hour.

Actual pay is determined by experience, education, credentials, and business needs. The scheduler will handle incoming scheduling calls, represent multiple offices, and manage appointment changes.

Qualifications

• Receptionist or office experience required.
• Medical office experience strongly preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Handle incoming scheduling calls for primary operators.
• Represent multiple offices (BCC, Ches, HV, Obici, PA).
• Cancel, reschedule and schedule appointments as requested by patients and clinical teams.
• Monitor scheduling voicemail and contact patients for scheduling.
• Direct responsibility for scheduling for specific providers.
• Monitor and schedule from order queue for specific providers.
• Monitor and schedule from bump list for specific providers.
• Oversee practice appointment reminder responses and contact patients who cancel or reschedule before appointments.
• Adhere to confidentiality and HIPAA laws regarding patient records.

Skills

Receptionist/Office experience

Medical office experience

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office suite

Job description

Virginia Oncology Associates, based in Norfolk, is seeking a Phone Scheduler to support all offices from the Centralized Operations center. The role is full-time and on-site, with compensation ranging from $18.75 to $27.70 per hour.

Actual pay is determined by experience, education, credentials, and business needs. The scheduler will handle incoming scheduling calls, represent multiple offices, and manage appointment changes.