Medical Scheduling Coordinator | Onsite Rockford

TEKsystems; Rockford (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is seeking a detail-oriented Scheduling Coordinator / Customer Service Representative for our Rockford, IL on-site team. The role focuses on coordinating appointments, communicating with clients and providers, and maintaining accurate records in a fast-paced environment.

This entry-level position requires strong organizational skills, proficient MS Office usage, and a commitment to exceptional customer service.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of customer service experience.
• Strong computer literacy and proficiency with Microsoft Office applications, including Excel.
• Data entry experience with a high level of accuracy.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a busy environment.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Schedule examinations using internal databases and scheduling systems.
• Coordinate and confirm appointment dates, times, and details with medical providers.
• Communicate with clients regarding appointment scheduling, changes, cancellations, no-shows, physician documentation, and receipt of records.
• Confirm receipt of medical records for review referrals.
• Prepare and distribute appointment notification letters and correspondence.
• Serve as a primary point of contact for clients, physicians, and examinees.
• Submit invoices and related billing issues to the accounting team when applicable.
• Ensure required pre-payments are collected and processed in a timely manner.
• Coordinate ancillary services such as interpreters, transportation, chaperones, and exam site arrangements.
• Respond to report status inquiries and requests for information.
• Support additional office locations and teams as needed.
• Arrange travel and lodging accommodations for out-of-town examinees.
• Process incoming mail, deliveries, and shipments.
• Participate in ongoing training and professional development activities.

Skills

Data entry

MS Excel

Communication skills

Organizational skills

Multitasking

Confidentiality

Education

High School Diploma

Tools

Scheduling systems

Job description

TEKsystems is seeking a detail-oriented Scheduling Coordinator / Customer Service Representative for our Rockford, IL on-site team. The role focuses on coordinating appointments, communicating with clients and providers, and maintaining accurate records in a fast-paced environment.

This entry-level position requires strong organizational skills, proficient MS Office usage, and a commitment to exceptional customer service.