Customer Service Rep

Automatic Data Processing, Inc.; Augusta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Customer Service Rep in Augusta, GA to coordinate scheduling across the system for physicians, facilities, and payers, ensuring timely access to care.

This role involves accurate information delivery, patient communication, and setting payment expectations to create a smooth experience at every point of service.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service experience in a healthcare setting preferred.

Responsibilities

• Schedules medical appointments coordinating patients, providers, resources and payers.
• Uses EMR/scheduling software to book tests and procedures and adapt when necessary.
• Obtains patient demographics and insurance information to secure authorizations and referrals.
• Answers questions per guidelines and sets clear payment expectations for patients.

Skills

Customer service

Healthcare scheduling

Education

High school diploma/GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep

Administration Augusta, GA, US

This position is responsible for scheduling across the system for physicians including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace.

CORE FUNCTIONS

1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
2. Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.
3. Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines.
4. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has “no surprises” at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires skills and abilities typically attained with minimum of 1 or more years of customer service or related experience in a healthcare setting, such as medical office/clinic or hospital scheduling. Other acceptable experience includes lab, medical transcription, medical assistant or receptionist in a medical setting or other equivalent