Clinic Scheduling & Patient Access Specialist

US-Department-of-Veterans-Affair; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

VA Boston Healthcare System seeks a Medical Support Assistant (Advanced) at GS-06 to support scheduling across multiple clinics and ensure efficient patient access. The role requires clinic experience, excellent communication with clinicians and patients, and proficiency with scheduling software.

The position is full-time, with day shifts and potential evenings, nights, weekends, and holidays to cover patient demand.

Qualifications

• One year of experience equivalent to the next lower grade level in Federal service (GS-05).
• Experience in scheduling a high volume of appointments and providing high-level customer service.
• Ability to use clinic/hospital scheduling programs and software.
• Knowledge of medical terminology to support clinical workflows.

Responsibilities

• Schedule high-volume appointments across clinics to support patient access.
• Provide courteous, professional communication with clinicians, patients, families, and coworkers.
• Utilize scheduling software to manage patient flow and appointment cycles.
• Assist with maintaining patient access processes, referrals, and coordination of care.

Skills

High-volume scheduling

Customer service

Communication (oral & written)

Medical terminology

Team collaboration

Education

High school diploma or GED or proficiency certificate

Tools

Clinic scheduling software

Job description

VA Boston Healthcare System seeks a Medical Support Assistant (Advanced) at GS-06 to support scheduling across multiple clinics and ensure efficient patient access. The role requires clinic experience, excellent communication with clinicians and patients, and proficiency with scheduling software.

The position is full-time, with day shifts and potential evenings, nights, weekends, and holidays to cover patient demand.