Medical Scheduler - Neurology Office

Albany Med Health System; City of Albany (NY); On-site; USD 40,000 - 53,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Medical Scheduler to join their Front Office team. This full-time role offers the chance to work in a dynamic environment, assisting patients with check-ins, managing appointments, and ensuring a seamless experience for all. Ideal candidates will thrive in a fast-paced setting, demonstrating excellent customer service and multi-tasking abilities. Join a team committed to providing exceptional care and support to the community, where your contributions will make a meaningful impact every day.

Qualifications

• 2-3 years of office experience or 1 year in a medical practice preferred.
• Ability to multi-task in a high-volume environment.

Responsibilities

• Manage registration and scheduling processes for complex patients.
• Schedule follow-up appointments and referrals as needed.

Skills

Customer Service

Multi-tasking

Time Management

Problem Solving

Education

High School Diploma/G.E.D.

Tools

Electronic Health Records

Microsoft Office

Job description

Department/Unit:

HBD - Neurology

Work Shift

Day (United States of America)

Salary Range

$40,495.10 - $52,643.64

Position: Medical Scheduler

Department of Neurology, Albany, NY

Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for healthcare employees or entry-level candidates to join our Front Office team as a Medical Scheduler.

An ideal candidate must be able to multi-task in a fast-paced environment, both independently and as part of a team. This is a full-time position (40 hours/week), Monday - Friday, during normal business hours from 8:00 AM to 4:30 PM.

Position Summary

• Assist all patients reporting to the front check-in desk.
• Greet patients promptly, courteously, and professionally.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration and scan functionality.
• Update insurance information, attend appointments, collect co-pays, and perform other duties at patient check-in for scheduled appointments.
• Be knowledgeable about state and government agency requirements to provide proper consents for patients who are wards of the state; coordinate with facilities to obtain proper consents from patient proxies.
• Schedule follow-up appointments and referrals as needed when patients check out.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Convey a professional image by adhering to the established dress code.

Essential Duties and Responsibilities

• Manage registration and scheduling processes for complex patients.
• Update the system with registration, scheduling, and insurance information.
• Prepare patient disability and out-of-work/school paperwork.
• Discuss financial obligations, explain regulatory forms, and answer patient questions.
• Work across multiple systems during patient interactions and phone calls to ensure accurate registration and support clinical workflow.
• Understand the practice and hospital strategic plans.
• Support departmental policies, procedures, and initiatives.
• Represent AMC and uphold the ideals and principles of the department, practice, hospital, and center.
• Exemplify Albany Med CARES guiding principles.
• Ensure an optimal patient experience.
• Promote patient and employee safety as a top priority, report issues promptly, and understand patient safety goals.

Qualifications

• High School Diploma/G.E.D. required.
• 2-3 years of office experience or at least one year in a medical practice preferred.
• Experience with electronic health records and Microsoft Office is a plus.
• Excellent customer service skills.
• Ability to multi-task in a high-volume environment.
• Ability to learn and utilize resources effectively.
• Strong time management skills.
• Ability to review information critically and draw appropriate conclusions.
• Good judgment, problem-solving skills, and escalation when necessary.
• Strong teamwork ethic and work ethic.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Constantly
• Lifting, Carrying, Pushing, Pulling, Climbing, Balancing, Stooping, Kneeling, Crouching, Crawling, Reaching: Rarely
• Handling, Grasping: Occasionally
• Feeling: Rarely
• Talking, Hearing: Constantly
• Repetitive Motions, Eye/Hand/Foot Coordination: Frequently

Working Conditions

• Extreme cold, heat, humidity, wet, hazards, temperature change, atmospheric conditions, vibration: Rarely
• Noise: Occasionally

Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer.

This role may require access to sensitive information, including HIPAA-protected health information, and all workforce members are expected to handle such information responsibly, based on the 'need to know' principle, and to protect it from unauthorized access and modification.